At a Glance
- Tasks: Provide empathetic support to patients and healthcare professionals on weekends.
- Company: Join Baywater Healthcare, a passionate team dedicated to improving lives.
- Benefits: Enjoy 23 days annual leave, life insurance, and health support.
- Other info: Inclusive environment with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Baywater Healthcare has an exciting opportunity for a Helpline Advisor (Weekend Part-Time) based in Cheshire. We’re looking for a friendly, communicative individual who enjoys helping others to join our supportive team. Join us and be part of the change, making a difference in thousands of people’s lives.
Working pattern: Saturday & Sunday only – we will consider candidates who can only work Saturday or Sunday 11-hour shifts (8:00am – 8:00pm) (1-hour unpaid breaks each day).
About the role: You’ll be at the heart of our customer service team, supporting patients and healthcare professionals to access the equipment and services they need to stay independent. Every interaction you have will make a real difference. Working from our modern Cheshire office, you’ll be part of a friendly and inclusive team where no two days are the same.
What you will be doing:
- Provide empathetic, professional support to patients, families, and clinical teams
- Manage your workload effectively, ensuring KPIs and objectives are met
- Support compliance with health and safety procedures
- Problem-solve and make decisions in a fast-paced environment
Key responsibilities:
- Provide empathetic support to patients, families, and clinicians
- Manage workload and meet service KPIs
- Resolve queries by working with internal teams
- Problem-solve in a fast-paced environment
- Complete training and support continuous improvement
About you: We know not everyone meets every requirement - if you’re kind, motivated, and passionate about helping people, we encourage you to apply.
- Strong communication and listening skills
- Friendly, calm, and empathetic approach
- Good IT skills (Microsoft Office and CRM)
- Able to problem solve and stay organised
- Customer service or Healthcare experience (any sector welcome)
What you will receive:
- Annual leave starting at 23 days (pro rata), rising with service
- Life insurance cover
- Company pension scheme
- SimplyHealth plan
Additional benefits: Health & wellbeing support, EAP, discounts platform, Cycle to Work scheme, Blue Light Card and more.
Why join us? At Baywater Healthcare, we’re passionate about improving lives through care, support, and innovation. You’ll be part of a team that truly makes a difference every day.
Diversity & inclusion: At Baywater Healthcare, we believe our diversity is our strength. We are committed to creating an inclusive environment where everyone feels respected, valued, and able to thrive. We celebrate diversity in all forms and recognise that different perspectives drive innovation and excellence. Every employee, customer, and partner is treated with dignity and fairness.
About us: Our Goal: To improve the quality of people’s lives—not just through our products and services, but through the care and support we provide every day. Baywater Healthcare employs over 400 people across the UK, with headquarters in Cheshire, home to our 24-hour contact centre and clinical support services.
Our promise: We support patients throughout their therapy journey with equipment, home servicing, and 24/7 assistance. Our specialist Clinical Advisers provide expert guidance, while we reduce the administrative burden on healthcare professionals—allowing them to focus on patient care.
Weekend Helpline Advisor - Patient Care Support in Crewe employer: Baywater Healthcare
Baywater Healthcare is an exceptional employer, offering a supportive and inclusive work environment in Cheshire where you can truly make a difference in patients' lives. With a strong focus on employee well-being, we provide generous benefits including annual leave, life insurance, and health support, alongside opportunities for personal growth and development. Join our friendly team and be part of a mission that values diversity and innovation, ensuring every voice is heard and respected.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Helpline Advisor - Patient Care Support in Crewe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Baywater Healthcare. Understand their mission and values, especially how they focus on improving lives through care and support. This will help you connect your own experiences to what they’re all about.
✨Tip Number 2
Practice your communication skills! As a Helpline Advisor, you'll need to be friendly and empathetic. Try role-playing common scenarios with a friend or family member to get comfortable with responding to patient queries and showing that caring attitude.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve had to think on your feet or resolve issues quickly. Be ready to share these during your interview to demonstrate that you can handle the fast-paced environment at Baywater.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application. Plus, it’s super simple!
We think you need these skills to ace Weekend Helpline Advisor - Patient Care Support in Crewe
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your friendly and empathetic side. Share experiences where you've helped others, as this role is all about making a difference in people's lives.
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background aligns with our mission of providing excellent patient care support.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while showcasing your passion for helping others and your problem-solving abilities.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Baywater Healthcare.
How to prepare for a job interview at Baywater Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Weekend Helpline Advisor. Familiarise yourself with the key tasks like providing empathetic support and managing workloads. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires strong communication and listening skills, prepare examples from your past experiences where you've effectively communicated with patients or customers. Highlight how your friendly and calm approach has made a difference in those situations.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges in a fast-paced environment. Think of scenarios where you've successfully resolved queries or problems, and be ready to discuss your thought process and decision-making skills.
✨Emphasise Your Passion for Helping Others
Baywater Healthcare values kindness and motivation. Be prepared to share why you're passionate about patient care and how you can contribute to improving lives. Authenticity goes a long way, so let your genuine desire to help shine through.
