Senior Helpline Advisor in Crewe

Baywater Healthcare has an exciting new opportunity for a Senior Helpline Advisor (Full Time), based in Crewe who is a friendly and communicative individual and enjoys helping their community to join our amazing and supportive team! Join us and be part of the change, making a difference in thousands of people’s lives. Our mission is to enhance lives every day. Home healthcare is one of the most rewarding places for people to work. Our aim is to reassure and support both patients and their families; we strive to be a fundamental part of maintaining their everyday normality. Our teams are the driving force behind our ongoing development of this ethos, and your voice matters. We understand how personal at-home healthcare can be, which is why community and empathy are at the heart of what we do. If you’re looking for a role where you can both develop your individual skills and build a bond with those within the community, then this could be the opportunity for you!

About the Role: You will be joining the very heart of Baywater in our team. Responsible for supporting the Helpline Team Leader in all daily tasks, acting as team leader out of hours and as and when required. You will support the Team Leader to ensure that all department KPIs are met each month. Each day is different so you’ll need to be adaptable and flexible but because of this you will truly be appreciated by your customers, patients, and team.

What You Will Be Doing:

• Provide empathetic and professional support to service patients, families, and clinical leads.
• Assist the Team Leader with day to day implementation of team objectives.
• Support with queries handled by team members who need support/guidance.
• Problem solving equipment queries using NHS approved algorithm.
• Processing Home Oxygen Order Forms through NHS approved Desk Based Risk Assessment.
• Taking calls from patients and health care professionals and dealing with all enquiries in a positive and professional manner.
• You will abide by all processes and procedures relative to the Environmental standards and complete all necessary training and updates as required.

About You: We know that sometimes people can be put off applying for a job if they don’t tick every box. If you’re a kind, friendly, and communicative individual who likes helping people and are excited about working for us, then please apply.

• Client centred attitude.
• Team-player.
• Self-motivated behaviour with excellent timekeeping, time management and organisational skills.
• Excellent communication skills – both written and verbal.
• The ability to adapt to change and work with a high degree of accuracy.
• Good understanding of Microsoft Excel, Word, Outlook and Windows.
• Ability to maximise potential within self and others.
• Ability to maintain a professional attitude and adhere to the company values at all times.

What You Will Receive:

• Annual leave starting at 23 days, rising to 25 days within 2 years with service year (with further increases every 5 years).
• Life Insurance cover.
• Company Pension Scheme.

Benefits:

• Health and Wellbeing (which includes access to our wellbeing app that helps boost your physical and mental health).
• Fully funded health cash plan for preventative medical treatment including dental, optical, physiotherapy, diagnostic treatment and 24/7 access to GP services.
• Employee Assistance Programme – which supports you and your family with individual specialist advice.
• Access to our online benefits platform Pluxee (which includes offers on holidays and travel money).
• Cycle to work scheme.
• Access to Blue Light card – unique only to healthcare workers.
• And many more!

Diversity & Inclusion: At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but also essential for our success in enhancing lives. We are committed to fostering a culture that respects and values the unique perspectives, backgrounds, and talents of every individual. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and cultural background. We recognize that diversity sparks innovation, encourages creativity, and drives excellence. Our dedication to inclusion means that every employee, customer, and partner is treated with respect and dignity, ensuring they have a sense of belonging and equal opportunity to thrive.