At a Glance
- Tasks: Provide vital admin support for our Home Oxygen Service and ensure seamless patient experiences.
- Company: Join Baywater Healthcare, a compassionate team dedicated to enhancing lives.
- Benefits: Enjoy 23 days annual leave, health cash plan, and learning opportunities.
- Other info: Diversity and inclusion are at our core; we value every unique perspective.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Organised, caring individuals with strong communication and problem-solving skills are encouraged to apply.
Salary: 26,227.50
Location: Crewe
Hours: 37.5 /week
Baywater Healthcare has an exciting opportunity for a HOS-AR and Pulmonary Rehab Administrator to join our supportive and growing team based in Cheshire. We are looking for an organised, compassionate and customer-focused individual who enjoys helping others and thrives in a busy administrative environment.
Join us and be part of the change, making a difference in thousands of people’s lives. Our mission is to enhance lives every day. Home healthcare is one of the most rewarding places for people to work. Our aim is to reassure and support both patients and their families, striving to be a fundamental part of maintaining their everyday normality. Our teams are the driving force behind this mission, and every role plays an important part in delivering exceptional patient care. If you're looking for a role where you can develop your skills, make a real difference and be part of a supportive team, this could be the opportunity for you.
About the Role
As a HOS-AR and Pulmonary Rehab Administrator, you will provide vital administrative support to our Home Oxygen Service, acting as a key point of contact for patients, healthcare professionals and clinical colleagues. You will play an important role in ensuring referrals are processed accurately, appointments are arranged efficiently and patient information is handled with the highest levels of confidentiality and care. This is a varied role where no two days are the same, requiring excellent organisation, attention to detail and a genuine commitment to delivering outstanding customer service. Working within a friendly and collaborative team, you will help ensure patients receive a seamless experience while supporting our clinical teams in delivering high-quality services.
What You Will Be Doing
- Processing patient referrals accurately and efficiently
- Managing appointment schedules and supporting the coordination of HOS-AR assessments
- Providing professional and empathetic telephone support to patients, carers, relatives, healthcare professionals and clinical teams
- Producing appointment letters and managing patient communications
- Accurately updating and maintaining patient records across multiple systems
- Ensuring compliance with GDPR, Information Governance requirements and contractual KPIs
- Managing enquiries and ensuring messages are communicated and actioned appropriately
- Assisting with the production of weekly, monthly and quarterly reports and statistics
- Liaising with Health Centres regarding clinic room bookings
- Building strong relationships with colleagues and external stakeholders
- Supporting continuous improvement initiatives and sharing best practice across the team
About You
We know that sometimes people can be put off applying for a role if they don't meet every requirement. If you're an organised, caring and customer-focused individual who is excited by the opportunity to make a difference, we'd love to hear from you.
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to prioritise a busy workload
- High levels of accuracy and attention to detail
- A professional and empathetic approach when dealing with patients and healthcare professionals
- Ability to work collaboratively within a team environment
- Confidence using Microsoft Office applications including Word, Excel and PowerPoint
- Ability to manage multiple tasks and meet deadlines
- Strong problem-solving skills and a positive, flexible attitude
- Previous administration or customer service experience
- Experience within a healthcare setting would be beneficial but is not essential as full training will be provided
What You Will Receive
- Annual leave starting at 23 days, rising to 25 days within 2 years' service (with further increases every 5 years)
- Life Insurance cover
- Company Pension Scheme
- Finance and Protection through SimplyHealth (our company insurance scheme)
- Health and Wellbeing support, including access to our wellbeing app
- Fully funded health cash plan covering dental, optical, physiotherapy, diagnostic treatment and 24/7 GP access
- Employee Assistance Programme for you and your family
- Access to our online benefits platform Pluxee, including discounts on holidays and travel
- Cycle to Work Scheme
- Access to Blue Light Card discounts
- Learning and development opportunities
- And many more!
Diversity & Inclusion
At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but also essential to our success in enhancing lives. We are committed to fostering a culture that respects and values the unique perspectives, backgrounds and talents of every individual. We embrace diversity in all its forms and strive to ensure that every employee, customer and partner feels respected, supported and able to thrive.
About Us
Our Goal is not just to develop better products and services - it's about improving the quality of people's lives. Baywater Healthcare employs over 400 people across the UK and has its headquarters in Cheshire. Our teams support oxygen, ventilation, nebuliser, sleep and telehealth therapy services nationwide.
Our Promise is to support patients throughout their therapy journey and encourage long-term compliance. Alongside providing high-quality equipment, consumables, servicing and maintenance, we offer specialist clinical support and advice to patients and healthcare professionals. We are equally committed to reducing the administrative burden on clinicians, enabling them to focus on what matters most - patient care.
Apply today and become part of a team dedicated to enhancing lives every day.
HOS-AR and Pulmonary Rehab Administrator in Crewe employer: Baywater Healthcare
Baywater Healthcare is an exceptional employer located in Cheshire, dedicated to enhancing lives through compassionate home healthcare. With a supportive work culture that prioritises employee well-being and development, we offer generous benefits including annual leave, health cash plans, and continuous learning opportunities. Join our collaborative team where your contributions directly impact patient care and make a meaningful difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land HOS-AR and Pulmonary Rehab Administrator in Crewe
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Baywater Healthcare for the HOS-AR and Pulmonary Rehab Administrator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace HOS-AR and Pulmonary Rehab Administrator in Crewe
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Baywater Healthcare, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Baywater Healthcare, and how you can make a difference!
How to prepare for a job interview at Baywater Healthcare
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Baywater Healthcare.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Baywater Healthcare appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Baywater Healthcare supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
