Student Services Executive in Hove

Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educate and inspire global people through a life-changing educational experience. We are passionate about growing communities of global thinkers and explorers, at home and abroad - whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what is out there. We think of them as global spirits, like ourselves. At Bayswater Education, we are not just reimagining education; we are revolutionizing it. We are on a mission to provide young minds, locally and globally, with life-changing adventures and a chance to cultivate a social conscience. Our promise is simple - "Bayswater offers global education experiences with captivating course content, expert delivery methods, and soft skills to help our students prepare for the future of work."

We are seeking for an energetic and self-driven Student Services Executive to join our team based in Brighton. This role is initially offered at 20 hours per week, with the potential to increase to full-time hours as the business develops and operational needs evolve.

• Customer Service & Sales
  • Based at reception, greet all people entering the building in a friendly way and answer all e-mails and telephone calls in a timely and professional manner.
  • Deal with walk-in enquiries, selling our courses and processing bookings.
  • Get to know students so that they feel like the centre is a home away from home.
  • Make yourself available throughout the day for questions and to deal with issues. Share your knowledge with students to help them make the most of their time.
  • Meet with new students on their first day as part of their induction and conduct satisfaction surveys on arrival and prior to departure.
• Administration
  • Keep the college database maintained and up to date with correct student details.
  • Process bookings to enrol students, take payments and send relevant documents to students.
  • Follow the operational systems, procedures, and processes to ensure that all governance, compliance, and Health & Safety standards are maintained.
  • Escalate any student complaints where appropriate according to the Bayswater guidelines.
• Social Programme & Social Media
  • Support creating and running activities for a diverse and fun social programme for all students, in line with our Student Experience promise.
  • Support in creating materials to advertise the social programme (in line with brand guidelines).
  • Attend social events and collect photos and testimonials for our social media posts.
  • Develop fundraising and volunteering events.
  • Support in creating social media content, using reels and posts to boost the school's social media presence, brand recognition and impact.
  • Support on the organisation of the activity programmes for junior and adult groups that come throughout the year.
• Welfare
  • Take responsibility for the welfare, safety and care of students at all times, extra duty of care is for students under the age of 18.
  • Ensure the students adhere to the college rules.
  • Keep the reception area and college tidy.
  • Inform the Centre Director of any welfare issues.
  • Participate in the rota with the college team to provide emergency telephone support out of office hours (evenings and weekends).
• Accommodation
  • Keeping accurate, up-to-date records of all student accommodation booking.
  • Place students in host families, house shares, hotels, hostels and student residence.
  • Help students with any issues that arise in any of the student accommodation.
  • Make sure that our accommodation follows our accreditation standards.

The post holder will carry out any other reasonable duties in the best interests of the college.

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Qualifications

This is an entry level role. The following experience and qualifications are desirable but not essential:

• Experience of working with individuals & groups of international students taking part in education programmes (desirable).
• Experience of safeguarding children and best practices (desirable).
• Experience of working with international clients (desirable).
• An undergraduate degree and welfare qualification (desirable).

Skills & Personal Attributes

• Outstanding verbal and written communication skills.
• Strong organisational and administrative capabilities.
• Highly collaborative, with the ability to work effectively across teams to deliver results.
• Numerate and IT literate, with strong competence in Excel and database systems.
• Excellent attention to detail, with a methodical and diligent approach to ensuring quality and accuracy.
• Approachable, friendly and caring, with strong problem-solving skills.
• Resilient, flexible and proactive, with a positive 'can-do' approach to work.
• A team player who can build rapport and engage confidently with a diverse range of people.
• Strong commitment to equality, diversity and inclusion.
• Passionate about delivering a truly memorable, 'time of their lives' experience for students.

Benefits

• Competitive remuneration package based on qualifications & experience.
• Training & development programs.
• Opportunities for career growth within a global organization.
• Access to our wide portfolio of courses offered for free or on discounted rates.
• People centric, inclusive culture with regular wellbeing and social activities.
• Extra days off based on the length of service.
• 'Doing good' day. (1 paid day off per year for volunteering activities).
• Regular online networking and cross-departmental meetings with the Bayswater team globally.

Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace.