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- Tasks: Engage students with fun activities and teach customer experience management.
- Company: Join Bayswater Education, a vibrant global network inspiring young minds.
- Benefits: Career growth opportunities, free courses, and a people-centric culture.
- Other info: Inclusive culture with regular wellbeing activities and global networking.
- Why this job: Make a real impact by sharing your expertise in customer experience.
- Qualifications: 3+ years in customer service or related fields; teaching experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story.
On the days you agree to teach, you will need to be available to lecture during the week from 14:10 PM to 17:30 PM and the course will have a duration of 4 weeks.
We are offering two contract choices:
- A Guest Speaker delivers a 1.5-hour presentation, isn’t bound by a syllabus, specializes in their field, and could be available monthly.
- A Lecturer gives 3-hour syllabus-based lectures on a specific topic and is available 2-3 times a week throughout the course.
Key tasks & responsibilities:
- Take attendance and keep a record of work.
- Actively integrate global examples into the curriculum.
- Update materials to reflect current practices and trends.
- Engage with students by setting them fun and practical mini activities.
- Highlight the skills needed to thrive in luxury retail.
- Offer professional insights into tools and strategies used in customer experience management.
- Deliver an engaging and interactive class on various aspects of customer experience management.
You may bring several or more of these areas of expertise:
- Customer Psychology and Behaviour in Experience Design
- Data-Driven Customer Insights and Market Research
- Designing and Managing the Customer Journey
- Service Excellence and Five-Star Delivery
- Measuring and Managing CX Performance
- Technology, Automation, and the Future of CX
- Managing Customer Complaints and Crisis Response
- Building a Customer-Centric Culture
- Inclusive CX Innovation Lab
Other requirements:
- 3+ years of experience in customer service, retail, consulting, or related fields.
- Experience in teaching, training, presenting, or guest speaking (desirable).
What we offer:
- Opportunities for career growth within a global organisation.
- Access to our wide portfolio of courses offered for free or on discounted rates.
- People centric, inclusive culture with regular wellbeing and social activities.
- Regular online networking and cross-departmental meetings with the Bayswater team globally.
Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Bayswater is committed to safeguarding and promoting the welfare of children. As part of our Safer Recruitment Policy you will be asked to explain any gaps in your work and education history. You will also be required to undergo a DBS Enhanced Disclosure check and provide the contact details of at least 2 referees, who will be asked specifically if they have any concerns about your suitability to work with people under 18. Evidence of eligibility to work in the UK must be provided at interview stage.
Customer Experience Management Lecturer in Brighton employer: Bayswater Education
Contact Detail:
Bayswater Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Management Lecturer in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your teaching game on point! Prepare a mini-lecture or presentation on a topic related to customer experience management. This will not only showcase your expertise but also give you confidence when you land that interview.
✨Tip Number 3
Stay active on social media, especially LinkedIn. Share insights about customer experience trends or engage with posts from educational institutions. This will help you build your personal brand and attract potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Bayswater Education community.
We think you need these skills to ace Customer Experience Management Lecturer in Brighton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience management shine through. We want to see how excited you are about teaching and sharing your knowledge with students!
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or teaching. We love seeing how your background aligns with the role, so don’t be shy about showcasing your skills!
Engage with Examples: In your application, include specific examples of how you've integrated global perspectives or innovative practices in your previous roles. This will help us understand your approach to teaching and engaging students.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows you’re keen on joining our vibrant community!
How to prepare for a job interview at Bayswater Education
✨Know Your Stuff
Make sure you brush up on the latest trends in customer experience management. Familiarise yourself with key concepts like customer psychology, data-driven insights, and service excellence. This will not only help you answer questions confidently but also show your passion for the subject.
✨Engage with Examples
Prepare to share real-world examples from your experience that highlight your expertise. Whether it’s a successful project or a challenging situation you navigated, these stories can illustrate your skills and make your interview more memorable.
✨Interactive Teaching Style
Since the role involves engaging students, think about how you would make your lectures interactive. Prepare a few fun mini-activities or discussion points that could spark interest and participation. This shows you’re ready to create an engaging learning environment.
✨Be Ready for Questions
Expect questions about your teaching philosophy and how you would integrate global examples into your curriculum. Think about how you can demonstrate your ability to connect with diverse learners and foster a customer-centric culture in your classes.