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- Tasks: Coordinate patient care by scheduling and communicating with families and healthcare providers.
- Company: Bayshore HealthCare is a top provider of home and community health services in Canada.
- Benefits: Enjoy competitive pay, health benefits, paid time off, and a supportive team environment.
- Why this job: Make a real impact in patient care while growing your career in a dynamic setting.
- Qualifications: Requires a secondary school diploma and two years of customer service experience, preferably in healthcare.
- Other info: Bayshore values diversity and inclusion, fostering a culture where everyone belongs.
The predicted salary is between 28800 - 43200 £ per year.
Bayshore HealthCare is one of Canada’s leading providers of home and community health care services and is a privately owned company. We are proud to showcase our achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, we achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!
We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.
Primary Responsibilities:
- Communicate: Professionally engage with patients, families, staff, and funder organizations
- Process: Quickly handle funder referrals and updates in the EMR (Procura)
- Review: Collaborate with Supervisors, field employees and patients to assess service needs
- Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability
- Coordinate: Ensure consistent caregiver assignments and service delivery
- Notify: Keep patients and staff informed of initial and ongoing schedules
- Utilize: Optimize staff schedules to meet their availability and client care needs
- Document: Maintain accurate records in the EMR
- Resolve: Address patient concerns promptly and follow escalation pathways
Why Join Us?
- Immediate Impact: Make a real difference in the lives of employees, patients and their families
- Competitive Salary: Earn a competitive wage commensurate with experience
- Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
- Paid Time Off: Competitive leave time to ensure work-life balance
- Retirement Plan: Employer-contributed retirement savings plan
- Supportive Team: Be part of a collaborative and supportive team environment
- Growth: Opportunities for professional development and career growth
Education:
- Secondary School Diploma
- Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
Experience and Abilities:
- A minimum of two years related customer service experience, preferably in healthcare
- Proven customer service skills, preferably in healthcare or other high-paced customer service environment
- Strong ability to communicate effectively, both written and orally, in English
- Ability to handle issues and problem solve with tact and diplomacy
- Excellent computer skills (Windows, Microsoft office, internet, EMR)
- Ability to prioritize and handle multiple demands in a fast-paced environment
- Proven organizational and teamwork skills; able to work independently and prioritize workload
- Positive work and attendance performance essential
- Strong interpersonal skills including demonstrated ability to build rapport and connections
- Advanced competency in keyboarding and scheduling software with a willingness to learn
- French language proficiency will be considered an asset and is a requirement for all Quebec locations
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.
At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.
At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.
Client Service Coordinator employer: Bayshore HealthCare
Contact Detail:
Bayshore HealthCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially home and community care services. Understanding the specific challenges and needs of patients in this environment will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service experience, particularly in fast-paced environments. Be ready to share specific examples of how you've successfully handled difficult situations or resolved patient concerns.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you prioritise tasks and manage multiple demands. Prepare to explain your approach to scheduling and coordinating care effectively.
✨Tip Number 4
If you have any proficiency in French, make sure to mention it, especially if you're applying for a position in Quebec. This could give you an edge over other candidates.
We think you need these skills to ace Client Service Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Service Coordinator. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant customer service experience, particularly in healthcare. Emphasise your communication skills, problem-solving abilities, and any experience with scheduling software or EMR systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your commitment to making a difference. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Bayshore HealthCare
✨Showcase Your Customer Service Skills
As a Client Service Coordinator, your ability to engage professionally with patients and families is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery.
✨Familiarise Yourself with EMR Systems
Since the role involves processing funder referrals in an EMR system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with similar software, be ready to discuss it during the interview.
✨Demonstrate Problem-Solving Abilities
The job requires addressing patient concerns promptly. Think of specific instances where you effectively handled challenges or conflicts, showcasing your tact and diplomacy in resolving issues.
✨Highlight Your Organisational Skills
With multiple demands in a fast-paced environment, being organised is key. Prepare to discuss how you prioritise tasks and manage your workload efficiently, perhaps by sharing a time when you successfully juggled competing responsibilities.
