At a Glance
- Tasks: Maintain and install hardware across multiple shop locations, ensuring smooth operations.
- Company: Bayne's the Family Bakers, a supportive and inclusive workplace.
- Benefits: £32,000 salary, company van, pension scheme, 30 days holiday, and up to 50% discount.
- Other info: Flexible working environment with opportunities for career growth.
- Why this job: Join a dynamic team and develop your technical skills while solving real-world problems.
- Qualifications: Clean UK driving licence and experience with basic hardware installation.
The predicted salary is between 32000 - 32000 £ per year.
Field Engineer - 39 hours per week working 5 days from 7.
The Field Engineer plays a key role in maintaining the day-to-day reliability of equipment and till hardware across Baynes' shop estate.
The role is responsible for carrying out hardware swaps, on-site fault fixes and equipment installs across all shops, ensuring colleagues have working, reliable equipment with minimal disruption to trade.
Based at Lochore and covering the full Central Scotland estate, the postholder will travel to shops to carry out callouts, support new shop fitouts and refits, and assist with planned hardware refresh programmes as the estate continues to grow.
This is an excellent opportunity for a practical, reliable individual who enjoys hands-on problem solving and working independently across multiple sites.
As Baynes continues to invest in its shops and systems, there will be opportunities to develop technical skills and take on wider technical support responsibilities over time.
KEY RESPONSIBILITIES
- Carry out till, printer and other hardware swaps across the shop estate.
- Respond to shop callouts to resolve on-site hardware faults.
- Transport and install replacement equipment between Lochore and shop sites.
- Support new shop fitouts by installing equipment and till hardware.
- Support shop refits by removing and reinstalling equipment and till hardware.
- Support planned hardware refresh programmes, carrying out on-site change-outs across assigned shops.
- Maintain accurate records of equipment swapped, faults resolved and spare stock used.
- Take ownership of hardware and spares stock across Lochore (primary warehouse) and the two satellite stock locations, carrying out regular stock takes and keeping accurate inventory records.
- Liaise with shop colleagues and management to schedule site visits.
- Escalate diagnostic, network or system issues beyond the role's scope to the IT Manager or IT Engineer.
- Follow safe lone-working practices when travelling and working across the estate.
- Provide a professional, helpful point of contact for shop colleagues during site visits.
- SUCCESS CRITERIA
- Efficient, Reliable Hardware Support Across the Estate
- Till, printer and hardware swaps completed promptly and to a high standard.
- Shop callouts resolved without requiring IT Manager or IT Engineer time.
- Support Growth and Change Across the Estate
- Shop fitouts and refits supported effectively and on schedule.
- Hardware refresh programmes delivered efficiently across assigned shops.
- Be a Reliable, Organised and Collaborative Team Member
- Hardware and spares stock kept accurate and well organised across all stock locations.
- Strong working relationships built with shop colleagues and management.
- Baynes' values of Customer Focus, Respect and Continuous Improvement are consistently demonstrated.
PERSON SPECIFICATION
The successful candidate will be a practical, reliable and customer-focused individual who takes pride in keeping equipment running and shops trading smoothly.
They will be comfortable working independently, travelling across multiple sites daily, and managing their own time and workload.
They will have a hands-on, can-do approach to fixing hardware issues, strong organisational skills, and a proactive attitude to keeping their van and equipment well maintained.
The successful candidate will demonstrate flexibility, good communication and a willingness to support colleagues across the estate.
Essential Characteristics
- Full clean UK driving licence.
- Experience installing or replacing basic hardware such as tills, printers and peripherals.
- Comfortable working independently, travelling across multiple sites daily.
- Well organised, punctual and reliable.
- Strong communication skills.
- Willingness to work flexibly to support shop needs across the estate.
Desirable Characteristics
- Previous experience in a retail or multi-site equipment support or courier role.
- Experience with till or point-of-sale hardware.
- Basic hardware troubleshooting skills.
- Interest in progressing into a broader technical support role.
SALARY AND BENEFITS
The salary for this role is £32,000 per annum.
A company van and fuel card are provided for this role.
In addition, we provide a contributory company pension scheme, free group life assurance, 30 days of holiday per annum, and up to 50% colleague discount.
At Bayne's the Family Bakers, we understand that our success hinges on the strength of our colleagues.
That's why we're dedicated to cultivating an environment where every individual is valued, respected, and empowered.
We are committed to the fair treatment of colleagues, potential colleagues and our customers regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental health or offending background.
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IT Field Engineer employer: Bayne's the Family Bakers
Bayne's the Family Bakers is an exceptional employer that values its team members, offering a supportive work culture where your contributions are recognised and appreciated. With flexible hours and staff discounts, employees enjoy a balanced work-life experience while having opportunities for personal growth in the vibrant community of Hillington, Scotland. Join us to be part of a family-oriented environment that prioritises both customer satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bayne's the Family Bakers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bayne's the Family Bakers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bayne's the Family Bakers!
✨Direct Apply to Bayne's the Family Bakers
Let's not forget to apply directly through the Bayne's the Family Bakers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bayne's the Family Bakers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bayne's the Family Bakers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bayne's the Family Bakers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
