At a Glance
- Tasks: Lead the team, serve customers, and maintain shop standards while promoting joy.
- Company: Join Bayne's the Family Bakers, a company that values and empowers its colleagues.
- Benefits: Earn £13.30 per hour, enjoy discounts, free meals, and great career growth.
- Other info: Flexible shifts with opportunities for advancement and a positive work environment.
- Why this job: Be part of a supportive team and make customers smile every day.
- Qualifications: Supervisory experience in food retail and excellent communication skills.
The predicted salary is between 19980 - 19980 £ per year.
To work alongside the Shop Manager and Assistant Manager as part of the management team, running the shop in their absence while promoting the company values and giving moments of joy to our customers.
Pay and Availability
£13.30 per hour, plus an excellent benefits package. Hours: 30 hours per week (additional hours possible), with shifts changing week to week and including weekends (as rostered). Shifts run between 5:00 am and 5:30 pm, any 5 days from 7.
What will YOU do
- Prepare and serve customers with our award‑winning range of bakery products.
- Set up and maintain counter and window displays.
- Resolve customer queries and complaints.
- Lead by example and live our values every day: Customer Focus, Respect, Continuous Improvement & Sustainability.
- Prioritise tasks and delegate duties to team members.
- Encourage positive workplace behaviours including attitude, integrity, appearance and punctuality.
- Deliver and encourage a consistent and excellent customer experience.
- Maintain high standards of shop appearance and the quality and availability of products.
- Act as key holder with responsibility for opening and closing the shop.
- Adhere to and promote compliance with company policies and legislation, including health & safety and food safety.
- Hold return‑to‑work meetings and document discussions.
- Manage cash in line with company guidelines.
- Perform computer‑related tasks such as data entry and recording figures.
About YOU
- Supervisory experience ideally in a food retail environment.
- Excellent communication and people skills, with the ability to build positive relationships with customers and colleagues.
- Open, honest and approachable nature, able to listen, empathise and maintain confidentiality.
- Flexible to work various shifts across the shop opening hours.
- Basic computer and numeracy skills.
What’s in it for YOU
- Generous colleague discount scheme, offering up to 50 % off products sold in our shops.
- Free colleague meal and a hot drink when on shift.
- Excellent career prospects – we promote from within.
- A full list of benefits can be found on our website.
At Bayne's the Family Bakers, we understand that our success hinges on the strength of our colleagues. That's why we're dedicated to cultivating an environment where every individual is valued, respected and empowered. We are committed to the fair treatment of colleagues, potential colleagues and our customers regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental health or offending background.
Retail Senior Sales Assistant in Grangemouth employer: Bayne's The Family Bakers
At Bayne's the Family Bakers, we pride ourselves on being an exceptional employer, offering a supportive work culture that values every team member. With competitive pay, generous discounts, and a commitment to internal career progression, we empower our Retail Senior Sales Assistants to thrive in a dynamic environment where customer satisfaction and teamwork are at the forefront. Join us in creating joyful experiences for our customers while enjoying a fulfilling career in a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Senior Sales Assistant in Grangemouth
✨Tip Number 1
Get to know the company! Before your interview, spend some time on our website and social media. Familiarise yourself with our values and products so you can show us you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and how it aligns with what we’re looking for in a Retail Senior Sales Assistant.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and we want to see that you take pride in your appearance, just like we do in our shop.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re enthusiastic about the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Retail Senior Sales Assistant in Grangemouth
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing excellent customer experiences. Share examples of how you've gone above and beyond for customers in the past – we love to hear about those moments of joy!
Highlight Your Team Leadership Skills:Since you'll be stepping up in the absence of the Shop Manager, it's crucial to showcase any supervisory experience you have. Talk about times when you've led a team or resolved conflicts, as this will show us you're ready to take on responsibility.
Be Authentic and Personable:We value open and honest communication, so make sure your application reflects your true self. Use a friendly tone and don’t hesitate to share your personal values that align with ours, like respect and continuous improvement.
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application shows us you care about the details, which is super important in maintaining high standards in our shop!
How to prepare for a job interview at Bayne's The Family Bakers
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the company's values, especially those mentioned in the job description like Customer Focus and Sustainability. Be ready to share examples of how you've embodied these values in your previous roles.
✨Showcase Your Supervisory Skills
Since this role involves leading a team, prepare to discuss your supervisory experience. Think of specific instances where you successfully delegated tasks or resolved conflicts among team members. This will demonstrate your leadership capabilities.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries and complaints. Prepare a couple of scenarios where you turned a negative customer experience into a positive one. This will show your problem-solving skills and commitment to excellent customer service.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview, reflecting the company’s professional yet approachable culture. This shows that you respect the opportunity and understand the importance of appearance in a retail environment.
