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For Companies Paying £12.21 per hour for 15 hours each week + Benefits – Based in central Rochdale, our client is looking for a proactive and customer-focused Customer Service Representative to join their growing team on a part time basis for 12 months.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Working every Thursday and Friday 4.00pm-8.00pm and Saturday 9.00am-5.00pm/12 noon-8.00pm, this role offers a mixture of both home and office working.
THE JOB
Key Responsibilities:
Manage customer interactions via phone, email, web chat, and online platforms (Amazon, eBay, TikTok), addressing enquiries, complaints, and offering product support
Process orders, payments, returns, replacements, and warranty claims accurately and efficiently
Track deliveries, manage courier claims, and conduct parcel searches to resolve delivery issues
Ensure timely resolution of all customer issues within SLAs, including proactive follow-ups
Support European platforms using translation tools (training provided)
THE PERSON
Key Skills & Experience required:
Proven customer service or contact centre experience with effective communication skills (written and verbal)
Proficient in using online platforms, CRM systems, and familiar with e-commerce sites like Amazon, eBay, and TikTok
Highly organised with strong attention to detail, able to manage time effectively and perform well under pressure
Flexible and reliable, with willingness to work evenings and weekends
Open to learning new tools, including translation software (training provided)
THE BENEFITS
22 days holiday plus the bank holidays (pro-rata)
WeCare programme
Eye test voucher – Free eye test with Specsavers
50% Employee discount
Dress down Fridays
Company sick pay
Easy access from Rochdale bus station, tram stops and train station
If you are a great communicator who enjoys problem-solving and thrives in a fast-paced environment, this role could be the perfect fit.
*Please note that we are only able to consider applications from those who are eligible to work in the UK without requiring sponsorship
Contact Detail:
Bayman Atkinson Smythe Recruiting Team
