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- Tasks: Lead and inspire a team of service managers to exceed targets and deliver exceptional customer experiences.
- Company: Join Baylis, a growing automotive company dedicated to rewarding and developing its employees.
- Benefits: Enjoy a competitive salary, uncapped bonuses, a company car, and 31 days paid holiday.
- Why this job: Be part of a dynamic team culture focused on growth, coaching, and delivering outstanding service.
- Qualifications: 3 years of people management experience with proven leadership and coaching skills required.
- Other info: Opportunity for bespoke training and annual company events to enhance your career.
The predicted salary is between 40000 - 60000 £ per year.
50K Salary plus an uncapped bonus and a company car. We are expanding, which has created an exciting new position for an experienced Automotive Leader.
Benefits:
- Company Car for private use
- 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
- Up to £50k basic + uncapped bonus
- Company Pension Contribution
- Annual company events
- Bespoke induction and development training
- Staff discounts for vehicle purchase and servicing
- Death in Service Benefit
- Free eye test, dental & therapy treatments
Who you are:
- Have 3 years experience in people management (line management to mid-management level)
- Proven leadership skills and be able to have a positive influence on your team
- Target-driven and ambitious
- Experience in coaching people with the ability to adapt their style to suit individual needs
- Strong business analytic skills, identifying any issues and taking the necessary action
As the Group Service Manager:
- You will travel between your allocated departments and manage your time accordingly
- You will be a proven leader, with strong team development and communications skills.
- You must be able to coach and motivate the team to exceed sales and financial targets.
- You will have a proven record of delivering excellent customer service
Main Duties:
- Exceed the monthly financial net profit target
- Ensure your team deliver outstanding customer experience
- Managing 5 or 6 service managers within our group of 11 dealerships.
- Controlling the diary of your Group Support Service Manager
- Liaising with our other Group Service Manager to ensure we achieve our objectives as a team.
- Working closely with the Aftersales Director.
- Develop and coach your team.
- Ensure that your area adheres to our health and safety policy
- Make sure that the main KPIs are exceeded
- Maintain an excellent relationship with our manufacturing partners
- Consistently live the company's core values and instil this in your team
At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, or providing for your future your needs are met.
Service Manager - Performance Management employer: Baylis
Contact Detail:
Baylis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Performance Management
✨Tip Number 1
Network within the automotive industry to connect with current or former employees of the company. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 2
Prepare specific examples of how you've successfully led teams in the past. Highlight your coaching and mentoring experiences, as these are crucial for the Service Manager role. Be ready to discuss how you adapted your leadership style to meet individual team members' needs.
✨Tip Number 3
Familiarise yourself with the latest trends in performance management within the automotive sector. Being knowledgeable about current challenges and solutions can help you stand out as a candidate who is proactive and well-informed.
✨Tip Number 4
Demonstrate your understanding of key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you have previously exceeded targets and how you plan to do so in this position, showcasing your analytical skills and business acumen.
We think you need these skills to ace Service Manager - Performance Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in people management and leadership skills. Use specific examples that demonstrate your ability to coach and motivate teams, as well as your success in achieving financial targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the job requirements, particularly your experience in the automotive industry and your proven track record in delivering excellent customer service.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that relate to the key responsibilities of the Service Manager position. Quantify your successes where possible, such as exceeding sales targets or improving team performance.
Showcase Your Analytical Skills: Since strong business analytic skills are essential for this role, include examples of how you've identified issues in previous positions and the actions you took to resolve them. This will demonstrate your proactive approach and problem-solving abilities.
How to prepare for a job interview at Baylis
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your proven leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching style and how you've adapted it to meet individual needs.
✨Highlight Your Target-Driven Mindset
This role is all about exceeding financial targets. Be ready to discuss specific instances where you've met or surpassed goals, and how you motivated your team to achieve similar results.
✨Emphasise Customer Service Excellence
Since delivering outstanding customer experience is crucial, prepare to share examples of how you've ensured high levels of customer satisfaction in previous roles. This could include feedback from customers or improvements you've implemented.
✨Demonstrate Strong Analytical Skills
The ability to identify issues and take action is key for this position. Be prepared to discuss how you've used business analytics in the past to solve problems or improve processes, showcasing your proactive approach.
