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- Tasks: Lead and inspire a team of service managers across multiple dealerships.
- Company: Join Baylis, a growing automotive company dedicated to excellence and employee well-being.
- Benefits: Enjoy a competitive salary, uncapped bonuses, a company car, and 31 days paid holiday.
- Why this job: Be part of a dynamic team that values leadership, customer service, and personal development.
- Qualifications: 3 years of people management experience and proven leadership skills are essential.
- Other info: Opportunities for bespoke training and annual company events await you!
The predicted salary is between 36000 - 60000 £ per year.
We are expanding, which has created an exciting new position for an experienced Automotive Leader.
Benefits:
- Company Car for private use
- 31 days paid holiday (including bank holidays) rising by +1 day after each 5 years worked
- Up to £50k basic + uncapped bonus
- Company Pension Contribution
- Annual company events
- Bespoke induction and development training
- Staff discounts for vehicle purchase and servicing
- Death in Service Benefit
- Free eye test, dental & therapy treatments
Who you are:
- Have 3 years experience in people management (line management to mid-management level)
- Proven leadership skills and be able to have a positive influence on your team
- Target-driven and ambitious
- Experience in coaching people with the ability to adapt their style to suit individual needs
- Strong business analytic skills, identifying any issues and taking the necessary action
As the Group Service Manager:
- You will travel between your allocated departments and manage your time accordingly
- You will be a proven leader, with strong team development and communications skills.
- You must be able to coach and motivate the team to exceed sales and financial targets.
- You will have a proven record of delivering excellent customer service
Main Duties:
- Exceed the monthly financial net profit target
- Ensure your team deliver outstanding customer experience
- Managing 5 or 6 service managers within our group of 11 dealerships.
- Controlling the diary of your Group Support Service Manager
- Liaising with our other Group Service Manager to ensure we achieve our objectives as a team.
- Working closely with the Aftersales Director.
- Develop and coach your team.
- Ensure that your area adheres to our health and safety policy
- Make sure that the main KPIs are exceeded
- Maintain an excellent relationship with our manufacturing partners
- Consistently live the company's core values and instil this in your team
At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, or providing for your future your needs are met.
Group Service Manager employer: Baylis
Contact Detail:
Baylis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Service Manager
✨Tip Number 1
Familiarise yourself with the automotive industry trends and challenges. This knowledge will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your discussions.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and exceeded targets in your previous roles. Being able to share these stories will showcase your leadership skills effectively.
✨Tip Number 4
Research the company's core values and think about how your personal values align with them. Be ready to discuss this alignment in your conversations, as cultural fit is often just as important as skills.
We think you need these skills to ace Group Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in people management and leadership skills. Use specific examples that demonstrate your ability to coach and motivate teams, as well as your success in exceeding financial targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Group Service Manager position. Mention how your background aligns with the company's core values and your proven record in delivering excellent customer service.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed teams or projects. Emphasise your target-driven approach and any achievements related to business analytics or improving team performance.
Showcase Your Leadership Style: In your application, describe your leadership style and how you adapt it to meet individual team members' needs. Provide examples of how you've successfully developed and coached others in previous roles.
How to prepare for a job interview at Baylis
✨Showcase Your Leadership Experience
Be prepared to discuss your previous roles in people management. Highlight specific examples where you successfully led a team, coached individuals, and achieved targets. This will demonstrate your capability as a Group Service Manager.
✨Demonstrate Your Analytical Skills
Since strong business analytic skills are crucial for this role, come equipped with examples of how you've identified issues in past positions and the actions you took to resolve them. This shows your proactive approach to problem-solving.
✨Emphasise Customer Service Excellence
Prepare to talk about your commitment to delivering outstanding customer service. Share instances where you or your team exceeded customer expectations, as this aligns with the company's values and objectives.
✨Align with Company Values
Research Baylis and understand their core values. During the interview, express how your personal values align with theirs and how you plan to instil these values within your team. This will show that you're not just a fit for the role, but also for the company culture.
