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- Tasks: Lead and develop a team of service managers across multiple dealerships.
- Company: Join Baylis, a growing automotive company dedicated to excellence and employee well-being.
- Benefits: Enjoy a company car, 31 days holiday, uncapped bonuses, and staff discounts.
- Why this job: Be part of a dynamic team that values leadership, customer service, and personal growth.
- Qualifications: 3 years of people management experience and proven leadership skills required.
- Other info: Opportunity for bespoke training and annual company events.
The predicted salary is between 36000 - 60000 £ per year.
We are expanding, which has created an exciting new position for an experienced Automotive Leader.
Benefits:
- Company Car for private use
- 31 days paid holiday (including bank holidays) rising by +1 day after each 5 years worked
- Up to £50k basic + uncapped bonus
- Company Pension Contribution
- Annual company events
- Bespoke induction and development training
- Staff discounts for vehicle purchase and servicing
- Death in Service Benefit
- Free eye test, dental & therapy treatments
Who you are:
- Have 3 years experience in people management (line management to mid-management level)
- Proven leadership skills and be able to have a positive influence on your team
- Target-driven and ambitious
- Experience in coaching people with the ability to adapt their style to suit individual needs
- Strong business analytic skills, identifying any issues and taking the necessary action
As the Group Service Manager:
- You will travel between your allocated departments and manage your time accordingly
- You will be a proven leader, with strong team development and communications skills
- You must be able to coach and motivate the team to exceed sales and financial targets
- You will have a proven record of delivering excellent customer service
Main Duties:
- Exceed the monthly financial net profit target
- Ensure your team deliver outstanding customer experience
- Managing 5 or 6 service managers within our group of 11 dealerships
- Controlling the diary of your Group Support Service Manager
- Liaising with our other Group Service Manager to ensure we achieve our objectives as a team
- Working closely with the Aftersales Director
- Develop and coach your team
- Ensure that your area adheres to our health and safety policy
- Make sure that the main KPIs are exceeded
- Maintain an excellent relationship with our manufacturing partners
- Consistently live the company's core values and instil this in your team
At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, or providing for your future your needs are met.
Contact Detail:
Baylis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Service Manager
✨Tip Number 1
Familiarise yourself with the automotive industry trends and challenges. Being knowledgeable about current market conditions and customer expectations will help you stand out during discussions with us.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully managed teams in the past. We value candidates who can demonstrate their ability to motivate and develop others.
✨Tip Number 3
Network within the automotive sector, especially with professionals who have experience in service management. Building connections can provide insights and potentially lead to referrals for the position.
✨Tip Number 4
Be ready to discuss specific KPIs you've achieved in previous roles. We appreciate candidates who can quantify their success and show how they can contribute to exceeding our financial targets.
We think you need these skills to ace Group Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in people management and leadership skills. Use specific examples that demonstrate your ability to coach and motivate teams, as well as your success in exceeding targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Group Service Manager position. Mention how your background aligns with the company's core values and your proven record in delivering excellent customer service.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed teams or projects. Emphasise your target-driven approach and any achievements related to financial performance or customer satisfaction.
Showcase Your Analytical Skills: Include examples of how you've identified issues in previous roles and the actions you took to resolve them. This will demonstrate your strong business analytic skills, which are crucial for the role.
How to prepare for a job interview at Baylis
✨Showcase Your Leadership Experience
Be prepared to discuss your previous roles in people management. Highlight specific examples where you successfully led a team, coached individuals, and adapted your leadership style to meet diverse needs.
✨Demonstrate Your Target-Driven Mindset
Since the role is target-driven, come equipped with examples of how you've exceeded financial or performance targets in the past. Use metrics to illustrate your achievements and show your ambition.
✨Emphasise Customer Service Excellence
Prepare to talk about your approach to delivering outstanding customer service. Share instances where you improved customer satisfaction or resolved issues effectively, as this aligns with the company's values.
✨Understand the Company’s Core Values
Research Baylis and understand their core values. Be ready to discuss how you embody these values in your work and how you plan to instil them within your team as a Group Service Manager.
