At a Glance
- Tasks: Deliver outstanding customer service and exceed sales targets in a dynamic team environment.
- Company: Join a leading automotive company with a focus on customer satisfaction.
- Benefits: OTE of £35,000, 31 days holiday, staff discounts, and annual events.
- Other info: Enjoy a supportive team atmosphere with excellent career development opportunities.
- Why this job: Make a real impact by helping customers and building relationships every day.
- Qualifications: 2 years of customer-facing experience and a driving licence required.
The predicted salary is between 27000 - 35000 £ per year.
Benefits (in addition to standard):
- OTE £35,000.00
- £1000 per annum Love to shop vouchers for exceeding customer recommendations score
- 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
- Company Pension Contribution
- Annual company events
- Bespoke induction and development training
- Staff discounts for vehicle purchase and servicing
- Death in Service Benefit
- Free eye test, dental & therapy treatments
Who you are:
- Ideally have 2 years customer facing experience in a retail environment.
- Prefer to work in a team environment.
- You will be a customer centric person.
- Target driven and ambitious
- Enjoy being busy and meeting new people
- Hold a driving licence
As the Service Advisor:
- You will have a proven record of delivering excellent customer service.
- Be able to exceed customer service expectations.
- Be able to exceed product sales targets.
- Able to meet customers face to face and be the first line of contact
- You will be working with a small team. With 2 other senior service advisor and 4 technicians
Main Duties
- Prepare job cards the day before the customer appointment.
- Arrange appointments for customers.
- Customer interaction mainly face to face and via the various communication channels.
- Maintain detailed records of each service visit on the job card.
- Advise customers of any additional work required with costs.
- Be the primary point of contact between customers and the workshop.
- Exceed the monthly customer recommendations targets.
- Deliver outstanding customer experience.
- Make sure that the product sales targets are exceeded.
- Update customers of progress made at least every 4 hours.
- Prepare customer invoices ready for payment.
- Contact the customers post appointment to ensure they are happy.
- Consistently live the company\'s core values.
- Handle customer concerns and address complaints.
Hours:
Full Time, Monday to Friday 8:00 - 17:30
Weekend availability, working 1 in 3 Saturdays 8:30 - 12:30
Job Type: Full-time
Pay: £27,000.00-£35,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Referral programme
Ability to commute/relocate:
- Stroud GL5 4TW: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (preferred)
Experience:
- Automotive service: 1 year (preferred)
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Customer Service Advisor in Stroud employer: Baylis Vauxhall
As a Customer Service Advisor at our Stroud location, you will thrive in a supportive and dynamic team environment that prioritises exceptional customer service. With benefits such as a competitive OTE of £35,000, generous holiday allowance, and bespoke training opportunities, we are committed to your professional growth and well-being. Join us for annual company events and enjoy staff discounts, making this an ideal place for those looking to build a rewarding career in the automotive service industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stroud
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help us feel more confident and articulate when it’s our turn to shine.
✨Tip Number 3
Dress to impress! Make sure we look professional and polished for the interview. First impressions matter, and we want to show that we take this opportunity seriously.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in keeping us top of mind. It shows our enthusiasm and appreciation for the opportunity.
We think you need these skills to ace Customer Service Advisor in Stroud
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in retail. We want to see how you've exceeded expectations and met targets in previous roles, so don’t hold back!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show us your passion for customer service and how you fit into our team environment. Keep it friendly and engaging – we love personality!
Showcase Your Achievements:When detailing your experience, focus on specific achievements. Did you exceed sales targets or improve customer satisfaction scores? We want to know how you made a difference in your previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Baylis Vauxhall
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, as this role is all about exceeding expectations. Be ready to share how you handled difficult situations or complaints.
✨Show Off Your Team Spirit
Since you'll be working closely with a small team, it's important to demonstrate that you're a team player. Prepare to discuss how you've collaborated with others in the past and how you can contribute to a positive team environment.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your customer interaction skills. Practice common scenarios you might face as a Service Advisor, like handling a complaint or upselling a service. This will show that you're prepared and confident.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
