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- Tasks: Manage Deliveroo operations, optimise menus, and enhance customer experience.
- Company: Bayley and Sage, a beloved independent food retailer in London.
- Benefits: Join a premium brand with growth opportunities and a focus on quality.
- Why this job: Take ownership of a key revenue channel in a fast-paced, dynamic environment.
- Qualifications: Experience with delivery platforms and strong analytical skills required.
- Other info: Passionate team culture focused on food quality and operational excellence.
The predicted salary is between 30000 - 40000 £ per year.
Bayley and Sage is a small group of 14 independent stores filling the fridges and hearts of local communities across London. The company has provided delicious food to our communities since 1997, we are proud of our quality and provenance, and we would like to expand our team with the role of Deliveroo Operations Co-ordinator.
This is a pivotal role with clear accountability for the performance of Deliveroo as a revenue channel. You will oversee everything from menu optimisation and product presentation to order flow, customer experience, and platform performance, ensuring every detail contributes to both brand integrity and commercial success. Working closely with store teams, you will identify opportunities to improve efficiency, increase basket spend, and reduce operational friction.
Key Responsibilities
- Own and manage Deliveroo performance across all locations
- Curate and optimise menus to drive sales, AOV, and product visibility
- Ensure all listings, descriptions, and photography are aligned with brand standards and conversion-focused
- Monitor live order flow, ensuring speed, accuracy, and consistency of execution
- Manage customer queries and refunds, balancing customer experience with cost control
- Work closely with store teams to improve preparation times and reduce errors
- Identify gaps in availability, bestsellers, and underperforming products
- React quickly to platform issues, outages, or operational challenges
Key KPIs & Performance Metrics
- Sales growth on Deliveroo (weekly and monthly)
- Average Order Value (AOV)
- Order accuracy & rejection rates
- Preparation and dispatch times
- Menu availability / out-of-stock levels
- Refund levels and root cause analysis
- Customer ratings and reviews
- Top-performing vs underperforming SKUs
About You
- Exceptionally organised, with a sharp commercial mindset
- Strong analytical skills with the ability to interpret data and act quickly
- Calm and solutions-focused in a fast-paced environment
- Digitally confident with experience managing delivery or e-commerce platforms
- A natural collaborator, able to influence store teams and drive standards
- Passionate about food, quality, and presentation
- Proven experience managing Deliveroo (or a similar platform) from a business/operational perspective is essential
- Strong understanding of how to drive conversion, basket spend, and operational efficiency
Why Join Us
- Be part of a premium, fast-growing food business with a strong brand identity
- Take ownership of a key and growing revenue channel
- Work in a dynamic, detail-driven environment where quality and performance go hand in hand
Deliveroo Operations Co-ordinator employer: Bayley & Sage
Contact Detail:
Bayley & Sage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deliveroo Operations Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the food and delivery industry, especially those who work at Deliveroo or similar platforms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with menu optimisation or managing delivery platforms, make sure to highlight that in conversations. Use specific examples to demonstrate how you’ve improved performance in past roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to Bayley and Sage through our website and express your interest in the Deliveroo Operations Co-ordinator role. A little initiative goes a long way!
✨Tip Number 4
Prepare for interviews by researching the company’s values and recent achievements. Be ready to discuss how you can contribute to their mission of filling the fridges and hearts of local communities. Show them you’re passionate about food and quality!
We think you need these skills to ace Deliveroo Operations Co-ordinator
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food and quality shine through. We want to see that you’re not just looking for a job, but that you genuinely care about what we do at Bayley and Sage.
Be Specific About Your Experience: Make sure to highlight any relevant experience you have with Deliveroo or similar platforms. We’re keen to know how you've managed operations in the past and what results you achieved, so don’t hold back!
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to the role of Deliveroo Operations Co-ordinator. Mention specific responsibilities from the job description and how your skills match them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Bayley & Sage
✨Know Your Deliveroo Inside Out
Before the interview, make sure you understand how Deliveroo operates. Familiarise yourself with their platform, menu optimisation strategies, and customer experience best practices. This will show that you're not just interested in the role but also in how to enhance their operations.
✨Show Off Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've improved sales or efficiency through analysis. This is crucial for a role that focuses on KPIs like sales growth and order accuracy.
✨Demonstrate Your Collaborative Spirit
Since this role involves working closely with store teams, highlight your teamwork skills. Share specific instances where you've successfully influenced others or improved processes through collaboration. This will illustrate your ability to drive standards across the board.
✨Passion for Food and Quality
Let your enthusiasm for food and quality shine through during the interview. Discuss your favourite dishes or experiences with food presentation. This personal touch can help you connect with the interviewers and show that you align with their brand values.