At a Glance
- Tasks: Lead shifts, supervise staff, and ensure exceptional customer service.
- Company: Bayley & Sage is a community-focused independent store group in South West London.
- Benefits: Enjoy 28 days holiday, a pension scheme, and a generous 40% staff discount.
- Why this job: Join a supportive team culture and grow your skills in a vibrant retail environment.
- Qualifications: Passion for food and customer service; no prior experience required.
- Other info: Full-time role with flexible shifts available.
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Job Description
Location: Bayley & Sage, 835 Fulham Rd., London SW6 5HQ
Bayley and Sage is a small group of 13 independent stores filling the fridges and hearts of local communities across South West London.
Our products reflect the best of the seasons, and we take pride in delivering superb food. Our internal culture is built on respect, inclusion and a desire to grow.
We have cultivated an inclusive team atmosphere which allows us to deliver our exceptional customer service and the key to this success is our Shift Leaders.
What You\’ll Do –
- Responsible for running shifts and assisting (and deputizing for) the Store Manager (when absent) to make sure the store operates smoothly on a day-to-day basis including ensuring good availability of stock, adequate staff cover, store is clean and presented beautifully inside and out, quality checks are carried out, all maintenance issues are dealt with swiftly
- Responsible for ensuring shift is handed over completely and correctly to next Shift Manager / Store Manager
- Responsible for supervising the team and ensuring outstanding customer service is being delivered
- Responsible for assisting the Store Manager to ensure maximum sales are generated with minimum wastage, paying attention to all daily and weekly targets
- Responsible for making sure POS and labels are complete and in the correct place
- Responsible for participating in training, development and supervision of the team, leading by example
- Responsible for supporting the Store Manager to ensure Health and Safety compliance with current legislation and with Company policy
- Provide great customer service
- Process ambient, fresh, packaging, and consumable deliveries
- Display and merchandise stock
- Stock rotate, check sell by/use by dates and record
- Serve, process transactions and pack customers groceries in bags
- Dispose of waste to the correct containers
- Perform general cleaning duties
Is this you –
Is Food your passion?
Do you have a genuine interest in superb quality?
Do you love interacting with the public and being part of a small, local, independent store?
What We Can Offer-
- Full time hours 5 shifts a week – with 28 days\’ holiday per year
- Pension Scheme
- 40% staff discount in our stores
- Length of service recognition
- An amazing opportunity to grow and develop
- Job Types: Full-time, Permanent
Salary: Β£13.90/h
Schedule:
- 8 hour shift
- Day shift
- Afternoon shift
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Retail
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Contact Detail:
Bayley & Sage Limited Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Shift Supervisor/ Fulham
β¨Tip Number 1
Familiarise yourself with Bayley & Sage's values and culture. Since they pride themselves on respect, inclusion, and community, showing that you align with these values during your interactions can make a strong impression.
β¨Tip Number 2
Demonstrate your passion for food and customer service. Be prepared to share specific examples of how you've provided excellent service or managed a team in previous roles, as this will resonate well with the hiring managers.
β¨Tip Number 3
Research common challenges faced by shift supervisors in retail. Being able to discuss how you would handle issues like stock management or team dynamics can showcase your readiness for the role.
β¨Tip Number 4
Network with current or former employees of Bayley & Sage if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Shift Supervisor/ Fulham
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Emphasise any previous roles where you supervised a team or managed shifts, as this is crucial for the Shift Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for food and customer service. Mention specific experiences that demonstrate your ability to lead a team and ensure high standards of quality and cleanliness in a retail environment.
Showcase Your Soft Skills: In your application, highlight soft skills such as communication, teamwork, and problem-solving. These are essential for a role that involves supervising staff and ensuring excellent customer service.
Research Bayley & Sage: Familiarise yourself with Bayley & Sage's values and culture. Mention in your application how your personal values align with theirs, particularly regarding community engagement and quality service.
How to prepare for a job interview at Bayley & Sage Limited
β¨Show Your Passion for Food
Make sure to express your genuine interest in high-quality food and customer service during the interview. Bayley & Sage values a passion for their products, so share any relevant experiences or stories that highlight your enthusiasm.
β¨Demonstrate Leadership Skills
As a Shift Supervisor, you'll be responsible for supervising the team and ensuring excellent customer service. Prepare examples of how you've successfully led a team or handled challenging situations in previous roles to showcase your leadership abilities.
β¨Understand the Company Culture
Familiarise yourself with Bayley & Sage's commitment to respect, inclusion, and community. During the interview, mention how you align with these values and how you can contribute to maintaining a positive team atmosphere.
β¨Prepare for Operational Questions
Expect questions about daily operations, stock management, and health and safety compliance. Brush up on your knowledge of these areas and be ready to discuss how you would handle various scenarios that may arise in the store.