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- Tasks: Provide excellent customer service and assist clients with eyewear selection.
- Company: Join Bayfields Opticians, a passionate independent business focused on local relationships.
- Benefits: Competitive salary, professional development, and a fun working environment.
- Why this job: Make a real impact in eye care while learning from industry experts.
- Qualifications: Experience in optical retail and strong communication skills required.
- Other info: Enjoy hands-on training and career growth opportunities in a supportive team.
The predicted salary is between 22000 - 26000 £ per year.
Location: Sandbach, Cheshire, CW11 2AR
Contract Type: Permanent
Hours: Full time
Salary: up to £25,708.80 per annum (rising to £26,644.80 per annum once you have completed our Front of House Development course)
We are looking for an experienced Optical Assistant to join our amazing team in Sandbach, Cheshire for 5 days / 39.25 hours to cover our rota:
- Week 1: Monday, Tuesday, Wednesday, Thursday & Friday 9am - 5:30pm
- Week 2: Tuesday, Wednesday, Thursday, Friday 9am - 5:30pm and Saturday 9am - 4pm
When you join Bayfields Opticians and Audiologists as our Optical Assistant, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions.
As our experienced Optical Assistant, you will be the first point of contact for anyone visiting or contacting your practice. You will greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query. You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on our Welcome, Discover, Delight Bayfields client journey.
Key Responsibilities:
- Greet customers warmly and provide excellent service.
- Assist customers in selecting suitable frames, lenses, and other optical products.
- Experience of dispensing single focus lenses, multi-focal lenses and contact lenses.
- Schedule appointments and manage bookings.
- Maintain product displays and ensure the store is tidy and presentable.
- Handle administrative tasks, including processing payments and orders.
What We're Looking For:
- Excellent customer service and communication skills.
- A keen interest in eye care and eyewear.
- Strong attention to detail and organizational abilities.
- The ability to work well in a team and independently.
- Previous experience in optical retail.
What We Offer:
As an integral member of the Bayfields team, we will provide our Optical Assistant with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course. This Bayfields Opticians & Audiologists course will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses but most importantly giving you the opportunity to network and learn with your colleagues from other practices. You will participate in workshops that demonstrate the various types of optical screening equipment in practice and how to carry out basic repairs and adjustments. It will give you the opportunity to learn in a hands-on environment under the guidance of our experienced managers. Additionally, you will explore the Audiology journey to understand the impact of hearing loss for our clients and the solutions we can offer. You will also spend time at the Zeiss Offices in Birmingham where their expert team will take you through the features and benefits of Zeiss lenses showcasing why they are industry leaders. The final part of your learning journey will take place in a learning practice giving you an opportunity to apply everything you have learned in a safe environment, under the expert guidance of your learning manager.
If you are an enthusiastic, customer-focused Optical Assistant, and looking for a new rewarding role, we would love to hear from you!
Optical Assistant in Sandbach employer: Bayfields Opticians
Contact Detail:
Bayfields Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant in Sandbach
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bayfields Opticians and Audiologists. Understand their values, especially the Welcome, Discover, Delight client journey. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As an Optical Assistant, you'll be the first point of contact for clients. Think about how you can make them feel valued and understood. Maybe even role-play with a friend to get comfortable with greeting customers and handling queries.
✨Tip Number 3
Show off your teamwork spirit! You'll be working closely with various professionals like Optometrists and Audiologists. Be ready to share examples of how you've collaborated in the past and how you can contribute to a positive team environment at Bayfields.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Bayfields family. We can’t wait to see your application!
We think you need these skills to ace Optical Assistant in Sandbach
Some tips for your application 🫡
Show Your Passion for Eye Care: When writing your application, let your enthusiasm for eye care and customer service shine through. We want to see that you genuinely care about helping clients find the right solutions for their needs.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience in optical retail. Mention specific skills like dispensing lenses and your ability to build relationships with clients, as these are key for us.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Bayfields.
How to prepare for a job interview at Bayfields Opticians
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products, especially single focus and multi-focal lenses. Familiarise yourself with the latest trends in eyewear and the technology used in the industry. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you made a positive impact on someone's experience, as this will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the questions asked. Take a moment to think before responding, and make sure to clarify any points if needed. This will reflect your ability to understand client needs, which is crucial for the Optical Assistant role.
✨Be Team-Oriented
Highlight your ability to work well in a team. Share experiences where collaboration led to success, whether it was in a previous job or during training. This will align with the company's emphasis on teamwork and building strong relationships within the practice.
