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- Tasks: Provide exceptional customer service and assist clients with eyewear selections.
- Company: Join a passionate independent optical business in Knaresborough.
- Benefits: Competitive salary, professional development, and a fun working environment.
- Why this job: Make a real difference in clients' lives while growing your skills in eye care.
- Qualifications: Experience in dispensing lenses and excellent communication skills required.
- Other info: Enjoy a supportive team atmosphere with opportunities for personal and professional growth.
The predicted salary is between 25708 - 26644 £ per year.
Location: Knaresborough, North Yorkshire
Contract Type: Permanent
Hours: Full time
Salary: £25,708.80 (rising to £26,644.80 per annum once you have completed our Front of House Development course)
We are looking for an experienced Optical Assistant to join our amazing team in Knaresborough, North Yorkshire for 5 days / 40 hours per week (Monday to Saturday 9am - 5:30pm). When you join Bayfields Opticians and Audiologists as our Optical Assistant, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do.
At Bayfields, we are passionate about the services we provide our clients so as our experienced Optical Assistant, you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query. You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on our Welcome, Discover, Delight Bayfields client journey.
Key Responsibilities:
- Greet customers warmly and provide excellent service.
- Assist customers in selecting suitable frames, lenses, and other optical products.
- Experience of dispensing single focus lenses, multi-focal lenses and contact lenses.
- Schedule appointments and manage bookings.
- Maintain product displays and ensure the store is tidy and presentable.
- Handle administrative tasks, including processing payments and orders.
What We're Looking For:
- Excellent customer service and communication skills.
- A keen interest in eye care and eyewear.
- Strong attention to detail and organizational abilities.
- The ability to work well in a team and independently.
- Previous experience in optical retail.
What We Offer:
As an integral member of the Bayfields team, we will provide our Optical Assistant with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course. This Bayfields Opticians & Audiologists course will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses but most importantly giving you the opportunity to network and learn with your colleagues from other practices.
If you are an enthusiastic, customer-focused Optical Assistant, and looking for a new rewarding role, we would love to hear from you!
Optical Assistant in Knaresborough employer: Bayfields Opticians
Contact Detail:
Bayfields Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant in Knaresborough
✨Tip Number 1
Get to know the company before your interview! Research Bayfields Opticians and Audiologists, their values, and the client journey they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for clients, think about how you can make them feel valued. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and what it’s really like to work there. Plus, it might just give you an edge during the hiring process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Bayfields team. Don’t miss out on this opportunity!
We think you need these skills to ace Optical Assistant in Knaresborough
Some tips for your application 🫡
Show Your Passion for Eye Care: When writing your application, let us see your enthusiasm for eye care and eyewear. Share any relevant experiences or interests that highlight your commitment to providing excellent service in this field.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our values and the role of Optical Assistant.
Highlight Customer Service Skills: Since we’re all about delivering great service, emphasise your customer service experience. Share examples of how you've gone above and beyond to make clients feel valued and understood.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Bayfields.
How to prepare for a job interview at Bayfields Opticians
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products, especially single focus and multi-focal lenses. Familiarise yourself with the latest trends in eyewear and be ready to discuss how you can help customers choose the right frames and lenses.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your commitment to client satisfaction.
✨Practice the Welcome, Discover, Delight Approach
Understand Bayfields' client journey and be ready to explain how you would implement this in your role. Think about how you can make clients feel valued from the moment they walk in or call, and how you can ensure their needs are met throughout their visit.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the company and the role. You might ask about the Front of House Development course or how the team collaborates to enhance the client experience. This shows you're not just interested in the job, but also in being part of the team.
