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- Tasks: Provide excellent customer service and assist clients with eyewear selection.
- Company: Join Bayfields Opticians, a passionate independent business in Knaresborough.
- Benefits: Competitive salary, professional development, and a fun working environment.
- Why this job: Make a real difference in clients' lives while developing your skills in eye care.
- Qualifications: Experience in optical retail and strong customer service skills required.
- Other info: Enjoy a supportive team atmosphere with opportunities for personal growth.
The predicted salary is between 25708 - 26644 £ per year.
Location: Knaresborough, North Yorkshire
Contract Type: Permanent
Hours: Full time
Salary: £25,708.80 (rising to £26,644.80 per annum once you have completed our Front of House Development course)
We are looking for an experienced Optical Assistant to join our amazing team in Knaresborough, North Yorkshire for 5 days / 40 hours per week (Monday to Saturday 9am 5:30pm).
When you join Bayfields Opticians and Audiologists as our Optical Assistant, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do.
At Bayfields, we are passionate about the services we provide our clients so as our experienced Optical Assistant, you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query. You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on our Welcome, Discover, Delight Bayfields client journey.
Key Responsibilities:
- Greet customers warmly and provide excellent service.
- Assist customers in selecting suitable frames, lenses, and other optical products.
- Experience of dispensing single focus lenses, multi-focal lenses and contact lenses.
- Schedule appointments and manage bookings.
- Maintain product displays and ensure the store is tidy and presentable.
- Handle administrative tasks, including processing payments and orders.
What We're Looking For:
- Excellent customer service and communication skills.
- A keen interest in eye care and eyewear.
- Strong attention to detail and organizational abilities.
- The ability to work well in a team and independently.
- Previous experience in optical retail.
What We Offer:
As an integral member of the Bayfields team, we will provide our Optical Assistant with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course. This Bayfields Opticians & Audiologists course will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses but most importantly giving you the opportunity to network and learn with your colleagues from other practices.
If you are an enthusiastic, customer-focused Optical Assistant, and looking for a new rewarding role, we would love to hear from you!
Optical Assistant in Humber employer: Bayfields Opticians
Contact Detail:
Bayfields Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant in Humber
✨Tip Number 1
Get to know the company before your interview! Research Bayfields Opticians and Audiologists, their values, and their client journey. This will help you connect with the team and show that you're genuinely interested in being part of their amazing service.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for clients, think about how you can make them feel valued. Role-play common scenarios with a friend to boost your confidence and ensure you’re ready to greet clients with a smile.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company culture. They might share valuable insights that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bayfields team. Don’t forget to highlight your experience with lenses and customer service in your conversations!
We think you need these skills to ace Optical Assistant in Humber
Some tips for your application 🫡
Show Your Passion for Eye Care: When writing your application, let your enthusiasm for eye care and eyewear shine through. We want to see that you genuinely care about helping clients find the right solutions for their needs.
Highlight Relevant Experience: Make sure to mention any previous experience you have in optical retail or customer service. We love seeing how your background aligns with the role of Optical Assistant, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for us at Bayfields. Referencing our Welcome, Discover, Delight client journey can show that you understand our values and are ready to contribute to our amazing team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Bayfields!
How to prepare for a job interview at Bayfields Opticians
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products, especially single focus and multi-focal lenses. Familiarise yourself with the latest trends in eyewear and the technology used in the industry. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can relate these stories to the Welcome, Discover, Delight client journey they emphasise at Bayfields.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to optical retail and customer service. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the Front of House Development course or how the team collaborates to enhance the client experience. It shows your enthusiasm for the role and your desire to grow within the company.
