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- Tasks: Provide excellent customer service and assist clients with optical products.
- Company: Join Bayfields Opticians, a passionate independent business.
- Benefits: Competitive salary, professional development, and a fun working environment.
- Why this job: Make a real impact in eye care while developing your skills.
- Qualifications: Experience in dispensing lenses and strong communication skills.
- Other info: Enjoy hands-on training and career growth opportunities.
The predicted salary is between 15000 - 18000 £ per year.
We are looking for an experienced Optical Assistant to join our amazing team in Canterbury for 3 days / 23.75 hours per week (week 1: Monday & Friday 9am - 5:30pm & Saturday 9am - 5pm & week 2: Monday, Tuesday & Friday 9am - 5:30pm).
When you join Bayfields Opticians and Audiologists as our Optical Assistant, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do.
As our experienced Optical Assistant, you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query. You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients.
Key Responsibilities:- Greet customers warmly and provide excellent service.
- Assist customers in selecting suitable frames, lenses, and other optical products.
- Have a full UK driving licence and car.
- Experience of dispensing single focus lenses, multi-focal lenses and contact lenses.
- Schedule appointments and manage bookings.
- Maintain product displays and ensure the store is tidy and presentable.
- Handle administrative tasks, including processing payments and orders.
- Excellent customer service and communication skills.
- A keen interest in eye care and eyewear.
- Strong attention to detail and organizational abilities.
- The ability to work well in a team and independently.
- Previous experience in optical retail.
As an integral member of the Bayfields team, we will provide our Optical Assistant with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development.
This will involve you being on our Front of House Development course, which will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses. You will participate in workshops that demonstrate the various types of optical screening equipment in practice and how to carry out basic repairs and adjustments.
If you are an enthusiastic, customer-focused Optical Assistant, and looking for a new rewarding role, we would love to hear from you!
Optical Assistant in Canterbury employer: Bayfields opticians & audologist
Contact Detail:
Bayfields opticians & audologist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant in Canterbury
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bayfields Opticians and Audiologists. Understand their client journey and values so you can show how you fit right in with their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for clients, think of scenarios where you can demonstrate your excellent communication and listening skills. Role-play with a friend if you need to!
✨Tip Number 3
Show off your optical knowledge! Brush up on your experience with single focus lenses, multi-focal lenses, and contact lenses. Be ready to discuss your past experiences and how they relate to the role during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and proactive about joining the Bayfields team. Don’t miss out on this opportunity!
We think you need these skills to ace Optical Assistant in Canterbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience as an Optical Assistant. Focus on your skills in customer service, dispensing lenses, and any specific achievements that relate to the role. We love seeing how your background aligns with our values!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we appreciate straightforward communication, just like we do with our clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team at Bayfields!
How to prepare for a job interview at Bayfields opticians & audologist
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products, especially single focus and multi-focal lenses. Familiarise yourself with the latest trends in eyewear and the technology used in the industry. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent service, prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can relate these stories to the Welcome, Discover, Delight client journey they emphasise.
✨Practice Makes Perfect
Rehearse common interview questions related to teamwork, communication, and problem-solving. You might be asked how you would handle a difficult customer or how you work with colleagues. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the Front of House Development course or how the team collaborates to enhance the client experience. It shows your enthusiasm and that you've done your homework!