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- Tasks: Provide exceptional customer service and assist clients with optical products.
- Company: Join Bayfields Opticians, a passionate independent business focused on local relationships.
- Benefits: Up to £30k salary, car allowance, professional development, and a fun working environment.
- Why this job: Make a real impact in eye care while developing your skills in a supportive team.
- Qualifications: Experience in optical retail and strong communication skills are essential.
- Other info: Enjoy hands-on training and networking opportunities with industry experts.
The predicted salary is between 21000 - 30000 £ per year.
We are looking for an experienced Group Support Optical Assistant to join our amazing team for 2 days per week (covering Abingdon, Headington, Thame & Wallingford) so a car driver is essential for this role.
When you join Bayfields Opticians and Audiologists as our Group Support Optical Assistant, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients which is at the core of what we do.
We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. At Bayfields, we are passionate about the services we provide our clients so as our experienced Group Support Optical Assistant, you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query.
You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on delivering obsessively great service at every step in the Bayfields client journey.
We need an experienced Optical Assistant with experience of dispensing single focus lenses, multi-focal lenses and contact lenses. We would like somebody with strong IT skills and excellent communication and listening skills with the ability to build strong relationships with your team members, peers, and clients.
Key Responsibilities- Greet customers warmly and provide excellent service.
- Assist customers in selecting suitable frames, lenses, and other optical products.
- Experience of dispensing single focus lenses, multi-focal lenses and contact lenses.
- Schedule appointments and manage bookings.
- Maintain product displays and ensure the store is tidy and presentable.
- Handle administrative tasks, including processing payments and orders.
- Excellent customer service and communication skills.
- A keen interest in eye care and eyewear.
- Strong attention to detail and organizational abilities.
- The ability to work well in a team and independently.
- Previous experience in optical retail.
As an integral member of the Bayfields team, we will provide our Group Support Optical Assistant with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course.
This Bayfields Opticians & Audiologists course will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses but most importantly giving you the opportunity to network and learn with your colleagues from other practices. You will participate in workshops that demonstrate the various types of optical screening equipment in practice and how to carry out basic repairs and adjustments. It will give you the opportunity to learn in a hands‑on environment under the guidance of our experienced managers.
Additionally, you will explore the Audiology journey to understand the impact of hearing loss for our clients and the solutions we can offer. You will also spend time at the Zeiss Offices in Birmingham where their expert team will take you through the features and benefits of Zeiss lenses showcasing why they are industry leaders. The final part of your learning journey will take place in a learning practice giving you an opportunity to apply everything you have learned in a safe environment, under the expert guidance of your learning manager.
If you are an enthusiastic, customer‑focused Group Support Optical Assistant, and looking for a new rewarding role, we would love to hear from you!
Group Support Optical Assistant - Abingdon employer: Bayfields opticians & audologist
Contact Detail:
Bayfields opticians & audologist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Support Optical Assistant - Abingdon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bayfields Opticians and Audiologists. Understand their values and what makes them unique in the optical industry. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for clients, think about how you can make their experience memorable. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your teamwork spirit! Be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where you’ve worked closely with colleagues to solve problems or improve client satisfaction—this is key for the Group Support Optical Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Bayfields family. We can’t wait to see your application!
We think you need these skills to ace Group Support Optical Assistant - Abingdon
Some tips for your application 🫡
Show Your Passion for Eye Care: When writing your application, let your enthusiasm for eye care and eyewear shine through. We want to see that you genuinely care about providing great service and helping clients find the right solutions for their needs.
Highlight Relevant Experience: Make sure to detail your previous experience as an Optical Assistant, especially with dispensing lenses and handling customer queries. We love seeing how your skills align with what we do at Bayfields!
Be Personable and Professional: Your written application should reflect your excellent communication skills. Use a friendly tone while maintaining professionalism, as this is key in our client-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Bayfields opticians & audologist
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products, especially single focus and multi-focal lenses. Familiarise yourself with the latest trends in eyewear and eye care, as this will show your passion for the industry and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Since excellent customer service is at the heart of this role, prepare examples from your past experiences where you went above and beyond for a client. Think about how you can demonstrate your ability to listen, understand needs, and provide tailored solutions.
✨Be Ready to Discuss Teamwork
This position requires collaboration with various team members. Be prepared to share instances where you successfully worked in a team, highlighting your communication skills and how you contributed to achieving common goals.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, like the Front of House Development course, or how the team collaborates to deliver great service. This shows your enthusiasm for the role and your commitment to personal development.