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- Tasks: Provide excellent customer service and assist clients with eyewear selections.
- Company: Join Bayfields Opticians, a passionate independent business focused on local relationships.
- Benefits: Competitive salary, professional development, and a fun working environment.
- Why this job: Make a real impact in eye care while learning from industry experts.
- Qualifications: Experience in optical retail and strong communication skills required.
- Other info: Enjoy hands-on training and career growth opportunities in a supportive team.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for an experienced Optical Assistant to join our amazing team in Sandbach, Cheshire for 5 days / 39.25 hours to cover our rota: week 1: Monday, Tuesday, Wednesday, Thursday & Friday 9am - 5:30pm and week 2: Tuesday, Wednesday, Thursday, Friday 9am - 5:30pm and Saturday 9am - 4pm.
When you join Bayfields Opticians and Audiologists as our Optical Assistant, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions.
As our experienced Optical Assistant, you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query. You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on our Welcome, Discover, Delight Bayfields client journey.
Key Responsibilities:
- Greet customers warmly and provide excellent service.
- Assist customers in selecting suitable frames, lenses, and other optical products.
- Experience of dispensing single focus lenses, multi-focal lenses and contact lenses.
- Schedule appointments and manage bookings.
- Maintain product displays and ensure the store is tidy and presentable.
- Handle administrative tasks, including processing payments and orders.
What We’re Looking For:
- Excellent customer service and communication skills.
- A keen interest in eye care and eyewear.
- Strong attention to detail and organizational abilities.
- The ability to work well in a team and independently.
- Previous experience in optical retail.
What We Offer:
As an integral member of the Bayfields team, we will provide our Optical Assistant with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course. This Bayfields Opticians & Audiologists course will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses but most importantly giving you the opportunity to network and learn with your colleagues from other practices. You will participate in workshops that demonstrate the various types of optical screening equipment in practice and how to carry out basic repairs and adjustments. It will give you the opportunity to learn in a hands-on environment under the guidance of our experienced managers. Additionally, you will explore the Audiology journey to understand the impact of hearing loss for our clients and the solutions we can offer. You will also spend time at the Zeiss Offices in Birmingham where their expert team will take you through the features and benefits of Zeiss lenses showcasing why they are industry leaders. The final part of your learning journey will take place in a learning practice giving you an opportunity to apply everything you have learned in a safe environment, under the expert guidance of your learning manager.
If you are an enthusiastic, customer-focused Optical Assistant, and looking for a new rewarding role, we would love to hear from you!
Optical Assistant in Sandbach employer: Bayfields Opticians and Audiologists
Contact Detail:
Bayfields Opticians and Audiologists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant in Sandbach
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bayfields Opticians and Audiologists. Understanding their values and client journey will help you connect with the team and show that you're genuinely interested in being part of their amazing service.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for clients, think about how you can make them feel valued. Role-play common scenarios with a friend or family member to boost your confidence and communication skills.
✨Tip Number 3
Show off your experience! Be ready to discuss your previous roles and how they relate to dispensing lenses and working in optical retail. Highlight specific examples where you've gone above and beyond for customers to demonstrate your commitment to excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Optical Assistant in Sandbach
Some tips for your application 🫡
Show Your Passion for Eye Care: When writing your application, let your enthusiasm for eye care and eyewear shine through. We want to see that you genuinely care about helping clients find the right solutions for their needs.
Highlight Relevant Experience: Make sure to detail your previous experience in optical retail, especially with dispensing lenses and contact lenses. We love seeing how your skills align with what we do at Bayfields!
Be Personable and Professional: Your written application should reflect your excellent communication skills. Use a friendly tone while maintaining professionalism, as this is key to our client journey.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bayfields Opticians and Audiologists
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products, especially single focus and multi-focal lenses. Familiarise yourself with the latest trends in eyewear and be ready to discuss how you can help clients choose the right frames and lenses.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you made a positive impact on a client's experience.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Ask clarifying questions and show that you understand their needs. This will reflect your ability to connect with clients and address their queries effectively.
✨Be Team-Oriented
Bayfields values teamwork, so be prepared to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal, and highlight your ability to build strong relationships within a team.
