At a Glance
- Tasks: Lead a passionate team to deliver exceptional client care in optics.
- Company: Bayfields Opticians & Audiologists, dedicated to outstanding service.
- Benefits: Competitive salary, ongoing training, and a friendly work environment.
- Other info: Join a supportive team focused on growth and excellence.
- Why this job: Make a real impact in client care and team success.
- Qualifications: Experience in optical retail management and strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Oxted, RH8 0PG
5 days / 40 hours per week (Monday, Wednesday, Thursday, Friday & Saturday | 9:00am - 5:30pm)
Are you an FBDO qualified Dispensing Optician with a passion for people, sales and delivering an exceptional client experience?
Are you ready for an exciting new challenge where you can really make your mark?
At Bayfields Opticians & Audiologists, we are looking for a strong, commercially minded Practice Manager to lead our Oxted practice. This is a fantastic opportunity for an experienced Dispensing Optician who enjoys coaching and developing people, driving performance and creating an environment where both clients and colleagues thrive.
About the role
As Practice Manager, you will take ownership of the day-to-day running and performance of the practice, leading your team to consistently deliver obsessively great service through our Welcome, Discover, Delight client journey.
You will be a visible and inspirational leader, coaching, mentoring and developing your team while ensuring the practice achieves its commercial and operational goals.
You will be responsible for:
- Leading, coaching, mentoring and developing the practice team to reach their full potential.
- Creating a positive, high-performing team environment where people feel supported, motivated and accountable.
- Driving sales and performance to achieve and exceed practice budgets and targets.
- Understanding and using Management Information (MI) to monitor performance and maintain all areas of the budget.
- Ensuring spend and stock control is tightly managed.
- Leading and implementing change effectively, bringing your team with you through new initiatives and ways of working.
- Ensuring we consistently deliver our Welcome, Discover, Delight client journey and provide an obsessively great client experience.
- Managing all aspects of the practice rota, ensuring sufficient cover is available at all times.
- Working collaboratively with other Practice Managers across the area to maintain adequate team cover where required.
- Carrying out all required people management responsibilities, including performance management, coaching and development.
- Using your commercial understanding to identify opportunities, improve performance and maximise the success of the practice.
About you
We are looking for someone who is FBDO qualified and GOC registered, with proven experience of successfully managing a team and delivering against commercial targets.
You will be:
- A qualified FBDO Dispensing Optician with GOC registration.
- An experienced Practice Manager or an experienced Dispensing Optician ready to take the next step into management.
- A confident and inspirational people leader who enjoys coaching and developing others.
- Commercially focused, with a proven track record of achieving sales and performance targets.
- Comfortable working with MI, budgets, stock and financial information.
- Organised and able to manage rotas, holidays and practice resources effectively.
- Confident in implementing and leading change.
- Someone who takes ownership, makes things happen and holds themselves and others accountable.
- Passionate about delivering an outstanding client experience.
- A great communicator who builds strong relationships with colleagues, clients and other Practice Managers.
- Excited to embark upon a new challenge and opportunity with Bayfields.
Why Bayfields?
At Bayfields, we believe great businesses are built around great people.
We are an independent opticians and audiologists with a strong focus on delivering exceptional clinical care, outstanding customer service and a genuinely personal experience for every client.
Our Welcome, Discover, Delight journey is at the heart of everything we do, and as Practice Manager you will play a key role in bringing this to life every day.
If you are an ambitious, commercially driven FBDO Dispensing Optician who loves leading people and wants the opportunity to make a real difference, we would love to hear from you.
Ready for your next challenge?
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Practice Manager employer: Bayfields Opticians and Audiologists
At Bayfields Opticians & Audiologists, we pride ourselves on being an independent employer that prioritises quality eye care and client relationships. Our Stony Stratford practice offers a collaborative and friendly work environment, where you can enjoy longer appointment times to truly understand your clients' needs, alongside access to the latest technology and premium products. With opportunities for professional development and a supportive team culture, Bayfields is the perfect place for Optometrists looking to make a meaningful impact in their community.
Contact Details:
Bayfields Opticians and Audiologists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the optics field and let them know you're on the lookout for a Practice Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to optical retail management. Think about how you can showcase your leadership skills and experience in delivering exceptional customer care, just like Bayfields does with their Welcome, Discover, Delight journey.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Bayfields team and contributing to their mission of outstanding client care.
We think you need these skills to ace Practice Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your experience in optical retail management. Highlight any relevant achievements and skills that align with our focus on delivering outstanding customer care.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about leading a team in optics. Share specific examples of how you've inspired and motivated teams in the past, and how you can contribute to our Welcome, Discover, Delight client journey.
Showcase Your Leadership Skills:In your application, emphasise your leadership style and how it has positively impacted your previous teams. We want to see how you can foster a positive working environment and drive business growth.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bayfields Opticians & Audiologists.
How to prepare for a job interview at Bayfields Opticians and Audiologists
✨Know Your Stuff
Make sure you brush up on your knowledge of optical retail management. Familiarise yourself with the latest trends in optics and be ready to discuss how you can apply this knowledge to enhance the client journey at Bayfields.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you inspired your team or improved customer care, as this will resonate well with their focus on delivering outstanding service.
✨Understand Their Client Journey
Get to grips with the Welcome, Discover, Delight client journey they emphasise. Be ready to share your thoughts on how you would ensure this process is executed flawlessly and how you can contribute to enhancing it.
✨Ask Thoughtful Questions
Prepare some insightful questions about the practice's operations and team dynamics. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
