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- Tasks: Greet clients, assist with eyewear selection, and manage appointments.
- Company: Join Bayfields Opticians, a passionate independent business focused on great service.
- Benefits: Enjoy a fun work environment, professional development, and a Front of House Development course.
- Why this job: Be part of a supportive team that values local relationships and client care.
- Qualifications: Experience in optical retail, strong communication skills, and a keen interest in eye care.
- Other info: Hands-on learning opportunities and networking with colleagues from other practices.
The predicted salary is between 20700 - 26700 £ per year.
Salary £25,708.80 including £3k car allowance per annum (pro rata for part time hours)
We are looking for an experienced Group Support Optical Assistant to join our amazing team for 5 days per week to cover the following practices – Clitheroe, Garforth, Harrogate, Headingley, Huddersfield, Knaresborough, Ossett, Wakefield, Yeadon and York so a car driver is essential for this role.
When you join Bayfields Opticians and Audiologists as our Group Support Optical Assistant, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions.
At Bayfields, we are passionate about the services we provide our clients so as our experienced Group Support Optical Assistant, you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query.
You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on delivering obsessively great service at every step in the Bayfields client journey. We need an experienced Optical Assistant with experience of dispensing single focus lenses, multi-focal lenses and contact lenses. We would like somebody with strong IT skills and excellent communication and listening skills with the ability to build strong relationships with your team members, peers, and clients.
Key Responsibilities:
- Greet customers warmly and provide excellent service.
- Assist customers in selecting suitable frames, lenses, and other optical products.
- Experience of dispensing single focus lenses, multi-focal lenses and contact lenses.
- Schedule appointments and manage bookings.
- Maintain product displays and ensure the store is tidy and presentable.
- Handle administrative tasks, including processing payments and orders.
What We’re Looking For:
- Excellent customer service and communication skills.
- A keen interest in eye care and eyewear.
- Strong attention to detail and organizational abilities.
- The ability to work well in a team and independently.
- Previous experience in optical retail.
What We Offer:
As an integral member of the Bayfields team, we will provide our Group Support Optical Assistant with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course. This Bayfields Opticians & Audiologists course will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses but most importantly giving you the opportunity to network and learn with your colleagues from other practices. You will participate in workshops that demonstrate the various types of optical screening equipment in practice and how to carry out basic repairs and adjustments. It will give you the opportunity to learn in a hands‑on environment under the guidance of our experienced managers.
Additionally, you will explore the Audiology journey to understand the impact of hearing loss for our clients and the solutions we can offer. You will also spend time at the Zeiss Offices in Birmingham where their expert team will take you through the features and benefits of Zeiss lenses showcasing why they are industry leaders. The final part of your learning journey will take place in a learning practice giving you an opportunity to apply everything you have learned in a safe environment, under the expert guidance of your learning manager.
If you are an enthusiastic, customer-focused Group Support Optical Assistant, and looking for a new rewarding role, we would love to hear from you!
Please see our candidate privacy notice here for details on how we use and store your information: https://bit.ly/bayfieldsprivacy
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Optical Assistant employer: Bayfields Opticians and Audiologists
Contact Detail:
Bayfields Opticians and Audiologists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest optical products and technologies. Being knowledgeable about the latest trends in eyewear and contact lenses will not only impress your potential employers but also show your passion for the industry.
✨Tip Number 2
Practice your customer service skills. Since the role involves greeting clients and assisting them, consider role-playing scenarios with friends or family to enhance your communication and listening abilities.
✨Tip Number 3
Network with professionals in the optical field. Attend local events or join online forums related to eye care to connect with others in the industry. This can provide valuable insights and potentially lead to job referrals.
✨Tip Number 4
Research Bayfields Opticians and Audiologists. Understanding their values, services, and client journey will help you tailor your approach during interviews and demonstrate your genuine interest in joining their team.
We think you need these skills to ace Optical Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in optical retail, particularly your skills in dispensing single focus lenses, multi-focal lenses, and contact lenses. Emphasise your customer service skills and any previous roles that demonstrate your ability to build relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for eye care and eyewear. Mention specific experiences where you provided excellent customer service and how you can contribute to the Bayfields team. Personalise it by addressing it to the hiring manager if possible.
Highlight Relevant Skills: In your application, clearly outline your strong IT skills and communication abilities. Provide examples of how you've used these skills in past roles to enhance customer experiences or improve team collaboration.
Show Enthusiasm for Learning: Express your eagerness to participate in the Front of House Development course mentioned in the job description. Highlight any previous training or workshops you've attended that relate to optical services or customer care, showing your commitment to professional development.
How to prepare for a job interview at Bayfields Opticians and Audiologists
✨Showcase Your Customer Service Skills
As an Optical Assistant, you'll be the first point of contact for clients. Be prepared to discuss your previous experiences in customer service and how you’ve gone above and beyond to ensure client satisfaction.
✨Demonstrate Your Optical Knowledge
Familiarise yourself with different types of lenses and frames, as well as the latest trends in eyewear. Being able to speak confidently about these topics will show your passion for the role and the industry.
✨Highlight Teamwork Experience
This role requires collaboration with various professionals. Share examples of how you've successfully worked in a team environment, focusing on communication and relationship-building skills.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Front of House Development course and the company culture at Bayfields. This demonstrates your enthusiasm and commitment to personal development.