Optical Assistant

Optical Assistant

Guildford, GU1 3DY

Salary up to £13,500 pro rata per annum (=27k FTE per annum)

Bayfields Opticians & Audiologists have now rebranded our Optical Assistant job titles so you will be joining our fabulous team as a Client Experience Advisor based in our Guildford practice (GU1 3DY).

For this role, we are looking for our Client Experience Advisor for 20 hours per week covering our rota: week 1: 24 hours per week: Monday, Friday & Saturday 9am – 5:30pm and week 2: 16 hours per week Monday & Saturday 9am – 5:30pm.

When you join Bayfields Opticians and Audiologists as our Client Experience Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions.

At Bayfields, we are passionate about the services we provide our clients so as our experienced Client Experience Advisor, you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query. You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on our Welcome, Discover, Delight Bayfields client journey. We need an experienced Client Experience Advisor with experience of dispensing single focus lenses, multi-focal lenses and contact lenses. We would like somebody with strong IT skills and excellent communication and listening skills with the ability to build strong relationships with your team members, peers, and clients.

Key Responsibilities:

Greet customers warmly and provide excellent service.

Assist customers in selecting suitable frames, lenses, and other optical products.

Experience of dispensing single focus lenses, multi-focal lenses and contact lenses.

Schedule appointments and manage bookings.

Maintain product displays and ensure the store is tidy and presentable.

Handle administrative tasks, including processing payments and orders.

What We’re Looking For:

Excellent customer service and communication skills.

A keen interest in eye care and eyewear.

Strong attention to detail and organizational abilities.

The ability to work well in a team and independently.

Previous experience in optical retail.

What We Offer:

As an integral member of the Bayfields team, we will provide our Client Experience Advisor with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course. This Bayfields Opticians & Audiologists course will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses but most importantly giving you the opportunity to network and learn with your colleagues from other practices. You will participate in workshops that demonstrate the various types of optical screening equipment in practice and how to carry out basic repairs and adjustments. It will give you the opportunity to learn in a hands-on environment under the guidance of our experienced managers. Additionally, you will explore the Audiology journey to understand the impact of hearing loss for our clients and the solutions we can offer.

If you are an enthusiastic, customer-focused Client Experience Advisor, and looking for a new rewarding role, we would love to hear from you!