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- Tasks: Provide exceptional customer service and assist clients with eyewear selection.
- Company: Join Bayfields Opticians, a passionate independent business focused on local relationships.
- Benefits: Competitive salary, professional development, and a fun working environment.
- Why this job: Make a real impact in eye care while developing your skills in a supportive team.
- Qualifications: Experience in optical retail and strong communication skills required.
- Other info: Hands-on training and networking opportunities with industry experts.
The predicted salary is between 25708 - 26644 £ per year.
Optical Assistant
Headingley, Leeds, LS6 2AD
Salary up to £12,854.40 per annum (= 25,708.80 FTE per annum which rises to £13,322.40 per annum once you have completed our Front of House Development course)
Bayfields Opticians & Audiologists have now rebranded our Optical Assistant job titles so you will be joining our fabulous team as a Client Experience Advisor.
For this role, we are looking for our Client Experience Advisor in our fabulous Headingley practice to cover 20 hours – week 1: 3 days / 24 hours per week and week 2: 2 days / 16 hours per week 9am – 5:30pm except on a Thursday which is 9am – 7pm.
When you join Bayfields Opticians and Audiologists as our Client Experience Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions.
At Bayfields, we are passionate about the services we provide our clients so as our experienced Client Experience Advisor, you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query. You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on our Welcome, Discover, Delight Bayfields client journey. We need an experienced Client Experience Advisor with experience of dispensing single focus lenses, multi-focal lenses and contact lenses. We would like somebody with strong IT skills and excellent communication and listening skills with the ability to build strong relationships with your team members, peers, and clients.
Key Responsibilities:
Greet customers warmly and provide excellent service.
Assist customers in selecting suitable frames, lenses, and other optical products.
Experience of dispensing single focus lenses, multi-focal lenses and contact lenses.
Schedule appointments and manage bookings.
Maintain product displays and ensure the store is tidy and presentable.
Handle administrative tasks, including processing payments and orders.
What We’re Looking For:
Excellent customer service and communication skills.
A keen interest in eye care and eyewear.
Strong attention to detail and organizational abilities.
The ability to work well in a team and independently.
Previous experience in optical retail.
What We Offer:
As an integral member of the Bayfields team, we will provide our Client Experience Advisor with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course. This Bayfields Opticians & Audiologists course will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses but most importantly giving you the opportunity to network and learn with your colleagues from other practices. You will participate in workshops that demonstrate the various types of optical screening equipment in practice and how to carry out basic repairs and adjustments. It will give you the opportunity to learn in a hands-on environment under the guidance of our experienced managers. Additionally, you will explore the Audiology journey to understand the impact of hearing loss for our clients and the solutions we can offer.
If you are an enthusiastic, customer-focused Client Experience Advisor, and looking for a new rewarding role, we would love to hear from you!
Optical Assistant employer: Bayfields Opticians and Audiologists
Contact Detail:
Bayfields Opticians and Audiologists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bayfields Opticians and Audiologists. Understanding their values and how they deliver that 'obsessively great service' will help you connect with the team during your chat.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for clients, think about how you can make them feel valued. Role-play common scenarios with a friend to boost your confidence in handling queries and providing solutions.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with any optical software or tools you've used before. If you’ve got examples of how you’ve used tech to improve customer service, share those stories—they’ll love it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Bayfields family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Optical Assistant
Some tips for your application 🫡
Show Your Passion for Eye Care: When writing your application, let your enthusiasm for eye care and eyewear shine through. We want to see that you genuinely care about helping clients find the right solutions for their needs.
Highlight Relevant Experience: Make sure to detail your previous experience in optical retail, especially with dispensing lenses and contact lenses. We love seeing how your skills align with what we do at Bayfields!
Be Personable and Professional: Your written application should reflect your excellent communication skills. Use a friendly tone while maintaining professionalism, as this is key to building relationships with our clients and team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Bayfields!
How to prepare for a job interview at Bayfields Opticians and Audiologists
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products, especially single focus and multi-focal lenses. Familiarise yourself with the latest trends in eyewear and be ready to discuss how you can help clients choose the right frames and lenses.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great service, think of examples from your past experiences where you went above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your commitment to client satisfaction.
✨Practice Active Listening
During the interview, show that you can listen and respond thoughtfully. This is crucial for understanding client needs. You might even want to practice with a friend or family member to ensure you’re comfortable with this skill.
✨Be Yourself and Smile
Remember, they want to see your personality! Greet your interviewers with a smile and be genuine in your responses. This will help convey your enthusiasm for the role and your ability to connect with clients.