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- Tasks: Connect with clients and manage appointments in a friendly, fast-paced environment.
- Company: Join Bayfields Opticians & Audiologists, a supportive independent business.
- Benefits: Full-time hours, competitive pay, and a collaborative team atmosphere.
- Why this job: Make a real difference by providing exceptional service to valued clients.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Enjoy working in an open-plan office with great career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Full time 40 hours per week (Monday to Saturday 8am – 5:30pm). Bayfields Opticians & Audiologists is looking for a confident and experienced Client Appointment Booking Advisor to join our friendly, fast-paced team. If you thrive in a collaborative environment and enjoy connecting with people, this could be the perfect role for you!
About the Role
As our Client Appointment Booking Advisor, you will be the first point of contact for our valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling (but rest assured, there’s no cold calling here) as all our contacts are existing clients from our trusted database. You will be based in our open-plan office, working alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups and general enquiries. Hours will be worked within our core operational hours of 8am – 5:30pm, Monday to Saturday.
What You Will Be Doing
- Handling inbound calls with professionalism and warmth.
- Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
- Obsession to always give great service.
- Fantastic spoken and written communication skills.
- Updating client records and booking systems accurately.
- Collaborating with colleagues across departments to ensure seamless client experiences.
- Maintaining a positive and proactive attitude in a busy contact centre environment.
What We Are Looking For
- Previous experience in a contact centre or customer service role.
- Excellent communication and interpersonal skills.
- Comfortable working in an open-plan office and making high volumes of calls.
- A flexible, can-do attitude and team spirit.
- Strong attention to detail and computer literacy.
Why Join Bayfields?
When you join Bayfields Opticians and Audiologists as our Client Appointment Booking Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. If you are an enthusiastic, customer-focused Client Appointment Booking Advisor, and looking for a new rewarding role, we would love to hear from you!
Call Center Assistant employer: Bayfields Opticians and Audiologists
Contact Detail:
Bayfields Opticians and Audiologists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bayfields Opticians & Audiologists. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios you might face as a Client Appointment Booking Advisor.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've collaborated with others in previous roles. Bayfields values a supportive team environment, so highlighting your ability to work well with colleagues will definitely score you some points.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for the role. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Call Center Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re all about great service and connecting with people!
Tailor Your Experience: Make sure to highlight any previous experience in customer service or contact centres. We love seeing how your skills align with what we do, so be specific about your past roles and how they’ve prepared you for this position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Bayfields Opticians and Audiologists
✨Know the Company Inside Out
Before your interview, take some time to research Bayfields Opticians & Audiologists. Understand their values, services, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Client Appointment Booking Advisor, excellent communication is key. Practice answering common interview questions out loud, focusing on clarity and warmth in your tone. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your previous roles that highlight your customer service skills. Think about times when you went above and beyond for a client or handled a challenging situation with professionalism. This will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the team at Bayfields.
