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- Tasks: Connect with clients and manage their appointments in a friendly, fast-paced environment.
- Company: Join Bayfields Opticians & Audiologists, a supportive independent business.
- Benefits: Enjoy a competitive salary, benefits, and a collaborative team atmosphere.
- Why this job: Make a real difference by providing exceptional service to valued clients.
- Qualifications: Experience in customer service and excellent communication skills are essential.
- Other info: Flexible hours and opportunities for personal growth in a dynamic setting.
The predicted salary is between 25708 - 30000 £ per year.
Location: Esholt, BD17 7RH
Hours: Full time 40 hours per week (Monday to Saturday 9am–5:30pm)
Salary: £25,708.80 + Benefits
Location: On Site (Esholt)
Bayfields Opticians & Audiologists is looking for a confident and experienced Client Appointment Booking Advisor to join our friendly, fast-paced team. If you thrive in a collaborative environment and enjoy connecting with people, this could be the perfect role for you!
About The Role
As our Client Appointment Booking Advisor, you will be the first point of contact for our valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling (but rest assured, there’s no cold calling here) as all our contacts are existing clients from our trusted database.
You will be based in our open-plan office, working alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups and general enquiries. Hours will be worked within our core operational hours of 9am–5:30pm, Monday to Saturday.
Responsibilities
- Handling inbound calls with professionalism and warmth.
- Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
- Updating client records and booking systems accurately.
- Collaborating with colleagues across departments to ensure seamless client experiences.
- Maintaining a positive and proactive attitude in a busy contact centre environment.
What We Are Looking For
- Previous experience in a contact centre or customer service role.
- Excellent communication and interpersonal skills.
- Comfortable working in an open-plan office and making high volumes of calls.
- A flexible, can-do attitude and team spirit.
- Strong attention to detail and computer literacy.
Why Join Bayfields
When you join Bayfields Opticians and Audiologists as our Client Appointment Booking Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. If you are an enthusiastic, customer-focused Client Appointment Booking Advisor, and looking for a new rewarding role, we would love to hear from you!
Client Appointment Booking Advisor in Baildon employer: Bayfields Opticians and Audiologists
Contact Detail:
Bayfields Opticians and Audiologists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Appointment Booking Advisor in Baildon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bayfields Opticians & Audiologists. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios you might face as a Client Appointment Booking Advisor.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've collaborated with others in previous roles. Highlighting your ability to work well in a team will resonate with Bayfields' focus on delivering exceptional service together.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Appointment Booking Advisor in Baildon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experience aligns with our values.
Tailor Your CV: Make sure to tailor your CV specifically for the Client Appointment Booking Advisor position. Highlight relevant experience in customer service or contact centres, and showcase your communication skills that will help you thrive in our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be sure to mention your previous experience with inbound and outbound calls, and how you can contribute to delivering exceptional service to our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Bayfields!
How to prepare for a job interview at Bayfields Opticians and Audiologists
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Appointment Booking Advisor. Familiarise yourself with the key tasks like handling inbound calls and making outbound calls to existing clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with clients, practice your communication skills. Think about how you can convey warmth and professionalism over the phone. You might even want to prepare a few examples of how you've successfully handled customer interactions in the past.
✨Highlight Team Spirit
Bayfields values collaboration, so be ready to discuss your experience working in a team. Share specific examples of how you've contributed to a positive team environment or helped colleagues achieve their goals. This will show that you're not just a lone wolf but someone who thrives in a supportive setting.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
