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- Tasks: Assist in managing service departments and exceed customer expectations.
- Company: Join the prestigious BMW Group Park Lane team.
- Benefits: 25 days annual leave, competitive pay, and overtime opportunities.
- Why this job: Be part of a dynamic team and enhance customer experiences.
- Qualifications: GCSEs in English and Maths; front-of-house experience preferred.
- Other info: Monday to Friday role with potential Saturday shifts.
The predicted salary is between 30000 - 42000 £ per year.
BMW Group Park Lane are looking for an Assistant Service Manager. This role is based at BMW Park Royal Aftersales Centre. This role is responsible for administering and assisting all site service departments to levels that consistently exceed the customer’s expectations. To take full responsibility for the customer’s vehicles whilst in our domain. To maintain an agreed level of discipline, quality, efficiency whilst remaining profitable, safe and well organised at all times. Manage on-site business support resources in line with Group SLA processes and agreements.
What awaits you?
- Ensure agreed processes are managed, communicated and maintained for customers and staff alike – maximising opportunities and customer expectations in accordance with our working charter.
- Deal with customers in a courteous, efficient and considerate manner.
- Dispute resolution in accordance with process.
- Promote and drive the sale of all services available.
- Manage financial responsibilities and expectations.
- Coordinate aftersales departments and staff.
- Measure and maintain department budget expectations.
What should you bring along?
- Competent level in English and Maths (GCSE or equivalent).
- Experience of working at the front of house, preferably within a recognised and appropriate vehicle service industry.
- Articulate and well spoken.
Details:
- 45 Hrs per week, Monday to Friday, 8 am – 6 pm with 1 hour lunch.
- Saturday working (as per rota) – 1 in 4, paid as overtime.
- 25 Days annual leave, plus.
Assistant Service Manager in London employer: Bayerische Motoren Werke Aktiengesellschaft
Contact Detail:
Bayerische Motoren Werke Aktiengesellschaft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at BMW or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching common questions for Assistant Service Managers. Think about how your experience aligns with the role's responsibilities, like customer service and financial management.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've exceeded customer expectations or resolved disputes in previous roles. This will demonstrate your ability to handle the challenges of the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at BMW Park Royal Aftersales Centre.
We think you need these skills to ace Assistant Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Service Manager role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can exceed customer expectations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Be sure to mention your experience in the vehicle service industry and how you can manage financial responsibilities effectively.
Showcase Your Communication Skills: Since this role involves dealing with customers and staff, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in dispute resolution.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Bayerische Motoren Werke Aktiengesellschaft
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Service Manager. Familiarise yourself with the key tasks mentioned in the job description, like managing customer expectations and coordinating aftersales departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves dealing with customers directly, be prepared to share examples of how you've handled customer interactions in the past. Think about times when you resolved disputes or exceeded customer expectations. This will highlight your ability to manage relationships effectively, which is crucial for this position.
✨Prepare for Financial Discussions
As an Assistant Service Manager, you'll have financial responsibilities. Brush up on basic financial concepts and be ready to discuss how you've managed budgets or financial expectations in previous roles. This will show that you can handle the financial aspects of the job confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the department faces, or how success is measured in this role. This not only shows your interest but also gives you a better understanding of what to expect if you get the job.
