At a Glance
- Tasks: Support customers facing financial difficulties and resolve complaints effectively.
- Company: Join a forward-thinking company committed to equal opportunities.
- Benefits: Competitive salary, supportive work environment, and career development.
- Other info: Be part of a diverse team with a focus on inclusivity.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in collections or customer service, strong communication skills.
The predicted salary is between 25000 - 32000 € per year.
This role is based at the Summit One Campus.
What awaits you?
- Early identification of cases of vulnerability or financial difficulties.
- Ongoing monitoring of vulnerability cases to support customers and minimise negative customer impact and business losses.
- Identifying, logging and resolving of customer complaints in line with FCA timescales.
- Demonstrating forbearance in line with FCA guidelines by agreeing realistic and sustainable repayment plans, balancing customer needs with business requirements.
- Qualification to potential contract breaches.
- Using business and product knowledge to guide customers to the best possible outcome for their situation.
What should you bring along?
- Experience in a Collections related environment, or working within Customer Services industry, preferable in financial services (desirable).
- Knowledge of motor finance industry regulations such as Consumer Duty and FCA conduct rules (preferred).
- Strong administration, active listening & communication skills.
- The ability to be organised working within timescales and attention to detail is key.
Closing Date: 25th May 2026.
We place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. We are proud to be part of the Disability Confident scheme, which supports employers in making the most of the talents disabled people bring to the workplace.
Collections Advisor in Farnborough employer: Bayerische Motoren Werke Aktiengesellschaft
At our Summit One Campus, we pride ourselves on being an excellent employer that values diversity and inclusion, offering a supportive work culture where employees can thrive. With a strong focus on employee growth opportunities and a commitment to professional development, we ensure that our Collections Advisors are equipped with the skills and knowledge needed to succeed in their roles while making a meaningful impact on our customers' lives. Join us for a rewarding career where your contributions are recognised and valued.
Contact Detail:
Bayerische Motoren Werke Aktiengesellschaft Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Farnborough
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those who work in collections. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA guidelines and consumer duty regulations. We want you to show off your expertise and how it can benefit the company!
✨Tip Number 3
Practice active listening skills before your interview. Role-play with a friend or family member to get comfortable with responding to customer scenarios. This will help you shine when discussing your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Collections Advisor in Farnborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Collections Advisor role. Highlight any experience in collections or customer service, especially in financial services. We want to see how your skills match what we're looking for!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past roles to show how you've handled customer complaints or supported vulnerable customers. This will help us see you in action.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see why you're a great fit for the role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Bayerische Motoren Werke Aktiengesellschaft
✨Know Your Regulations
Familiarise yourself with the FCA conduct rules and Consumer Duty regulations. Being able to discuss these during your interview will show that you understand the industry and can navigate its complexities.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you've successfully resolved customer complaints or supported vulnerable customers. Highlighting your active listening and communication skills will demonstrate your suitability for the role.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially when dealing with multiple cases. Providing specific examples of how you’ve met deadlines in a fast-paced environment will impress your interviewers.
✨Balance Empathy with Business Needs
Think about how you can balance customer needs with business requirements. Prepare to discuss how you would agree on realistic repayment plans while still considering the company's interests, showcasing your ability to find win-win solutions.
