Customer Retention - Placement Year

Overview

BMW UK, Financial Services, Farnborough – Customer Retention Intern – 13 Month Placement (July 2026).

As part of the BMW FS Group, the Sales & Marketing area are responsible for delivery of exceptional Customer Retention across BMW, MINI & BMW Motorrad. Demonstrating a passion for Marketing, Digital and CRM, we’re looking for a highly organised, self-motivated individual who can demonstrate an ability to apply themselves and excellent attention to detail. This is a superb opportunity to gain experience of working with all areas of Sales, Pricing and Retention to support with national loyalty activities and campaigns to increase Customer Loyalty.

What awaits you

• Active management of our customer loyalty offers collaborating with internal stakeholders.
• Ensuring the Retailer HUB – our communications portal is up to date across the business areas, supporting departments with new content, imagery, links to enhance the Retailer Self-serve experience.
• Digital creation and management of the Retention App platform whilst maintaining the focus of the customer journey touchpoints.
• Involvement in creating slides for customer webinar interactions and training material.
• Support to drive customer satisfaction and collaborate with the National Sales Company (BMW UK).

Qualifications and experience

• Studying towards a bachelors degree and on track to achieve at least a 2:2.
• Ideally relevant work experience either in sales, marketing or the automotive industry to demonstrate your competencies would be beneficial.
• A genuine passion and interest in the automotive and finance industry.
• Confident user of Microsoft Office products such as Excel, Word, and PowerPoint.
• Good written and verbal communication skills.
• Ability to use your initiative and manage your own projects/workload autonomously.
• A source of innovation and creativity for our business as well as a resource that will challenge our norms. Our goal is to nurture a future leader for the BMW FS Group.

Why choose us

• Great Pay – A competitive annual salary of £25,300, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?

Apply early as we operate rolling recruitment—applications may close earlier if we receive sufficient interest. The process includes online testing, an assessment centre, and a virtual interview with the hiring manager.

• Returning to studies for at least 6 months after the placement.
• Proof of legal right to work in the UK.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.