Customer Insights and Complaints Analyst - Placement Year

Customer Insights and Complaints Analyst – Placement Year SOME IT WORKS. SOME IT CHANGES WHAT’S POSSIBLE SHARE YOUR PASSION More than 90% of automotive innovations are based on electronics and software. That’s why creative freedom and lateral thinking are so important in the pursuit of truly novel solutions. And that’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do. Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough. BMW UK, Financial Services, Farnborough – Customer Insights and Complaints Analyst – 13 Month Placement (July 2026) What awaits you: Analyse customer feedback from the BMW Group Financial Services and Alphabet customer insight survey programme and complaints reporting, focusing on identifying trends, concerns, and areas for attention. Highlight key findings and insights and present them to the Customer Insight Programme Manager, Process