Agile Delivery and Ops. Manager

The role of an Agile Delivery and Operations Manager (ADOM) is based in Farnborough, where you will take a leading role in driving complex, large-scale change initiatives that empower the business to achieve its strategic goals and targets. You will be part of the project team that will embark on the replacement of the existing Contract Management System (CMS) for both the Retail and then Fleet business.

The role will involve managing a diverse IT team alongside service providers and vendors, collaborating closely with stakeholders across multiple departments—both within IT and the broader business (market and central)—to ensure successful delivery of change and to introduce operational stability for the implemented solution. This role will initially focus on the B2C CMS system replacement (SEAL UK and SEAL IE), and will then move to the replacement of the Fleet CMS (Fleetware) if a combined CMS for both businesses is not implemented.

What Awaits You

• Lead complex, large-scale change initiatives to enable business strategy and achieve targets.
• Support vendor selection and management to deliver products and services effectively.
• Manage a diverse IT team, service providers, and vendors.
• Collaborate with cross-functional stakeholders across IT and business to ensure successful delivery and ongoing operational stability.
• Inspire and align teams by understanding business needs and priorities.
• Help define vision and roadmap to motivate IT resources and deliver the project within Service Level Agreements.
• Lead and coach agile teams, fostering self-organisation and effective decision-making.
• Communicate confidently at all levels, from technical teams to senior management and directors.
• Maintain broad networks with business stakeholders, IT teams, and external suppliers.
• Ensure high-quality IT service delivery through standardised agile processes, tools, and best practices.
• Strategise and prioritise business needs, enabling innovative and creative IT solutions.
• Implement a stable system into operations with timely incident resolution.
• Collaborate closely with local and central IT teams and manage supplier relationships to optimise IT services.
• Manage the IT Opex that supports this significant change program.

What You Should Bring

• Proven experience in leading large-scale IT change initiatives and ensuring operational excellence in mission-critical systems.
• A focus on CMS replacements would be beneficial.
• Demonstrated leadership in managing application development teams using agile and DevOps frameworks.
• Strong background in the Financial Services industry or similar complex environments.
• Ability to engage and collaborate effectively with IT teams, stakeholders, and suppliers to deliver successful outcomes.
• Experience working within complex system landscapes and diverse technology platforms.
• Formal training or qualifications in project management, leadership, agile, and DevOps methodologies.
• Certifications such as Portfolio, MSP, Agile, and DevOps are desirable.
• A visionary and adaptable approach to driving innovation and change.
• Excellent communication and stakeholder management skills.

We place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. We are proud to be part of the Disability Confident scheme, which supports employers in making the most of the talents disabled people bring to the workplace.