Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage daily operations of Personal Lines branches, ensuring exceptional customer service.
- Company: BayCoast Bank is a community-focused financial institution dedicated to integrity and growth.
- Benefits: Enjoy a full-time role with opportunities for professional development and community involvement.
- Why this job: Join a dynamic team that values innovation and offers a chance to make a real impact.
- Qualifications: Must be organised, possess strong communication skills, and hold a relevant state license.
- Other info: Some travel may be required; embrace a culture of solutions and collaboration.
The predicted salary is between 40000 - 60000 £ per year.
Join to apply for the Personal Lines Manager role at BayCoast Bank
1 day ago Be among the first 25 applicants
Join to apply for the Personal Lines Manager role at BayCoast Bank
Primary Functions
Manages the operations of the agency branches creating an environment of integrity, growth, profitability, professionalism, quality, and exceptional customer service. Has direct responsibility for all Personal Lines branch office personnel and functions.
BayCoast Insurance
Position Description
Position Title: Personal Lines Manager
Department: BayCoast Insurance
Primary Functions
Manages the operations of the agency branches creating an environment of integrity, growth, profitability, professionalism, quality, and exceptional customer service. Has direct responsibility for all Personal Lines branch office personnel and functions.
Major Responsibilities
- As a member of the Middle Management Group participates in the development of strategies to accomplish and support the personal lines department’s business plan objectives
- Oversees and manages the daily Personal Lines branch operations, with scheduling of employees; and provides leadership at regularly scheduled meetings. Resolves routine customer and personnel problems
- Maintains good working relationships with the insurance companies and other distributors of insurance products.
- Assists in reviewing and updating Business Continuity Plan, Agency Procedures, and Job Descriptions on an annual basis; implement Personal Lines Process Improvement initiatives.
- Schedule and coordinate process improvement team meeting to improve company or agency changes, workflows or issues.
- Approve tine cards for all Personal Lines employees. Review and approve WB Mason orders,
Approve Community Involvement forms and account receivable statements. Attends appropriate internal and external meetings relating to banking, marketing and insurance.
- Participates in the selection of new employees. Makes routine employment decisions, reviewing performance recommendations for branch staff.
- Stay informed regarding insurance technical knowledge, market trends, agency automation, company information, and other operating techniques. Must be familiar with and follow agency E & O Guidelines
- Keeps a log of alarm codes and keys for the Wilbur Ave branch. Review branch exchange accounts quarterly. Add/delete employees on branch checking accounts.
- Work with external consultants, vendors and insurance carrier representatives to select training programs and resources for agency staff.
- Embraces the Bank’s commitment to SOLUTIONS by seeking and recognizing opportunities to refer new business to different areas of the Bank, BayCoast Insurance Group, Plimoth Investment Advisors, BayCoast Financial, and BayCoast Mortgage.
- Perform additional duties and special projects at management’s request.
Qualifications
- Must be organized and have demonstrated skills for effective written and oral communication with the ability to influence others.
- Must be licensed per state requirements. Attends educational seminars. Professional designation is a plus. Some travel may be required.
- Maintains a professional knowledge of the business. Keeps up-to date on industry trends and changes.
- Should be familiar with all operations with a thorough understanding of the agency management system.
Office Equipment/Software Used
Windows-based desktop computer
Inter-office network; Internet access; e-mail internally, with carriers and with clients/others
Agency Management System and related programs, Comparative Rating Software, ET File
MVR, credit report, clue report software/website
Telephone; fax; copier; printer
Physical/Work Condition Requirements
In the performance of respective task and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by case basis. While performing duties the employee is required to sit, talk, hear, lift to 20 lbs., and may be required to work evenings and/or weekends, attend remote meeting and/or travel.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Banking
Referrals increase your chances of interviewing at BayCoast Bank by 2x
Sign in to set job alerts for “Personal Lines Manager” roles.
Swansea, MA $53,232.00-$70,000.00 2 days ago
Commercial Lines Producer (Mid-Large Market)
Lincoln, RI $100,000.00-$300,000.00 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Personal Lines Manager employer: BayCoast Bank
Contact Detail:
BayCoast Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Lines Manager
✨Tip Number 1
Familiarise yourself with the latest trends in personal lines insurance. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the industry.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work at BayCoast Bank or similar organisations. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage teams effectively. Since this role involves overseeing branch operations, showcasing your management skills will be crucial.
✨Tip Number 4
Research BayCoast Bank's values and mission. Understanding their commitment to customer service and community involvement will allow you to align your answers with their expectations during the interview process.
We think you need these skills to ace Personal Lines Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing operations, customer service, and team leadership. Use specific examples that demonstrate your ability to create an environment of integrity and growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the insurance industry and your understanding of the role's responsibilities. Mention how your skills align with BayCoast Bank's commitment to exceptional customer service and process improvement.
Showcase Communication Skills: Since effective written and oral communication is crucial for this role, ensure your application materials are clear, concise, and free of errors. Consider including examples of how you've influenced others in previous positions.
Highlight Professional Development: Mention any relevant licenses, professional designations, or educational seminars you have attended. This shows your commitment to staying informed about industry trends and enhances your credibility as a candidate.
How to prepare for a job interview at BayCoast Bank
✨Showcase Your Leadership Skills
As a Personal Lines Manager, you'll be expected to lead a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any strategies you've implemented that led to improved performance or morale.
✨Demonstrate Industry Knowledge
Stay updated on the latest trends in the insurance industry. During the interview, mention specific market changes or innovations that could impact BayCoast Bank. This shows your commitment to professional development and your ability to adapt to industry shifts.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to resolve customer issues or manage personnel conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Customer Service Excellence
BayCoast Bank values exceptional customer service. Be ready to share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles. Discuss any initiatives you've led that improved customer experience or retention.
