At a Glance
- Tasks: Engage with customers, resolve issues, and provide financial solutions in a friendly manner.
- Company: BayCoast Bank is dedicated to community banking and customer loyalty.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Why this job: Join a supportive team that values your input and fosters personal development.
- Qualifications: Must have at least 4 months of customer service experience and a positive attitude.
- Other info: Participate in community events and bank-sponsored training programs.
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Join to apply for the Part Time CUSTOMER SERVICE ASSOCIATE I role at BayCoast Bank
POSITION TITLE: CUSTOMER SERVICE ASSOCIATE
DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION
LEVEL: 101
FLEXIBLE WORK PROGRAM ELIGIBILITY CODE: N/A
Function
Under the direction of the Branch Manager, Assistant Branch Manager and Customer Service Supervisor, the Customer Service Associate is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers. Leverages communication skills and banking knowledge to engage with customers. Understands customer’s needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Identifies relationship development opportunities and refers customers to appropriate personnel. Demonstrates a willingness to do more than is required or expected by embracing the Bank’s mission statement and core values, which will improve results and morale as well as create new opportunities.
Responsibilities
RELATIONSHIP DEVELOPMENT AND SERVICE
- Consistently provides quality service in a professional manner:
- Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction
- Adheres to customer service standards
- Maintains a friendly and courteous attitude
- Effectively engages with customer inquiries in a courteous and efficient manner
- Accurately processes various customer transactions.
- Leverages problem-solving and strong communication skills to resolve customer issues
- Embraces the Bank’s commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, BayCoast Insurance, BayCoast Bank Financial Services, Plimoth Investment Advisors, and BayCoast Mortgage.
- Uses Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition.
- Strives to meet and exceed personal and branch goals:
- Knows features and benefits of BayCoast Bank products
- Evaluates customers’ needs
- Effectively recognizes relationship development opportunities and refers customers to appropriate personnel
- Enthusiastically participates in and supports relationship development meetings and campaigns
- Seeks and promotes Merchant Services and Elan credit card products to customers
OPERATIONS
- Maintains a high degree of accuracy, organization, and productivity in conducting customer transactions:
- Consistently produces the expected volume of teller transactions while maintaining teller difference limits
- Prepares documents completely and accurately
- Processes documents correctly and promptly
- Quickly responds to internal inquiries
- Places stop payments on accounts and official checks, as requested
- Directly sells money orders and bank checks
- Balances daily work at end of day, assists in adding up all documents for end of day branch proof, changes ribbons and calculator rolls on equipment, images/scan checks and bonds
- Proves and processes night deposit and subject to verification bags
- Processes bond redemptions
- Assists in the proving of the ATM machine
- Assists in the Safe Deposit Box functions
- Utilizes Currency Exchange International (CXI) to order and deposit foreign currency as needed
- Maintains a neat, organized work area
- Consistently adheres to bank policies and procedures regarding branch operations, security and
employment practices.
- Participates as a “team player” to accomplish branch tasks.
- Adhere to Bank\’s confidentiality policy and the safeguarding of customer information.
- Enthusiastically participates in bank-sponsored training programs, campaigns, and contests as scheduled.
- Cross-trained to support other departments such as ITM, Loan Servicing, Deposit Operations.
- Is encouraged to participate in community events and organizations
- Performs additional duties as requested.
Knowledge/Skills/Experience Requirements
Minimum of 4 months sales/customer service experience in a retail environment. Experience handling cash. Positive and helpful attitude.
Physical/Work Condition Requirements
In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk, hear, lift up to 50 lbs., carry coin bags, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.
Equipment Used
General office and bank equipment, Bank and IRS forms, computer, printer, coin machine, bill counter, copier, scanner, fax machine, safe deposit time recorder.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
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Industries
Banking
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Part Time CUSTOMER SERVICE ASSOCIATE I employer: BayCoast Bank
Contact Detail:
BayCoast Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time CUSTOMER SERVICE ASSOCIATE I
✨Tip Number 1
Familiarise yourself with BayCoast Bank's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can prepare you for real-life situations and show your potential employer that you're ready to engage with customers professionally.
✨Tip Number 3
Network with current or former employees of BayCoast Bank. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Be proactive in showcasing your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues, as this will highlight your suitability for the Customer Service Associate role.
We think you need these skills to ace Part Time CUSTOMER SERVICE ASSOCIATE I
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Service Associate position at BayCoast Bank. Tailor your application to highlight relevant experiences that align with their expectations.
Craft a Strong CV: Your CV should clearly showcase your customer service experience, particularly in retail environments. Emphasise any skills related to problem-solving, communication, and cash handling, as these are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to BayCoast Bank's mission and values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a customer-facing role.
How to prepare for a job interview at BayCoast Bank
✨Showcase Your Customer Service Skills
As a Customer Service Associate, your ability to engage with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your capability to meet the bank's high standards.
✨Understand BayCoast Bank's Products
Familiarise yourself with the products and services offered by BayCoast Bank. Knowing the features and benefits will allow you to discuss how you can help customers achieve their financial goals, which is a key part of the role.
✨Emphasise Teamwork
The job requires collaboration with other team members. Be ready to share instances where you worked effectively in a team setting, highlighting your ability to contribute positively to branch tasks and support your colleagues.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've tackled challenges in previous roles. The interviewers will be looking for your problem-solving skills, especially in handling customer inquiries and transactions accurately and efficiently.