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For Companies At a Glance
- Tasks: Review and process commercial loans, ensuring compliance and excellent customer service.
- Company: BayCoast Bank is a reputable financial institution committed to serving its community.
- Benefits: Enjoy a competitive salary, potential for overtime, and a supportive team environment.
- Why this job: Join a dynamic team, gain valuable experience in banking, and make a real impact.
- Qualifications: No prior experience required; just bring your attention to detail and teamwork skills.
- Other info: Full-time position based in Providence, RI, with opportunities for growth.
The predicted salary is between 37000 - 44000 £ per year.
Join to apply for the COMMERCIAL OPERATIONS GENERALIST role at BayCoast Bank.
This job is not expired.
The position is based in Providence, RI, with a salary range of $46,701 to $55,261 per year.
Position Overview
Under the supervision of the First Vice President of Loan Operations and in collaboration with the Commercial Team Lead, the employee will review and process all commercial loans originated by the Commercial Lending Department, ensuring compliance with corporate policies and regulations. Responsibilities include loan setup, quality control, file maintenance, documentation tracking, and customer service related to commercial loans.
Key Responsibilities
- Perform loan setup and monetary transactions in the core system (COCC Insight), including accurate fee assessment.
- Review and verify all documentation for new commercial loan bookings for accuracy and compliance.
- Maintain and modify commercial loan files, including extensions and renewals.
- Track collateral and insurance documentation, following up to resolve issues.
- Manage real estate tax records and perform routine account transactions.
- Quote and process loan payoffs, including fee assessment.
- Handle credit inquiries and audits, and assist with various loan portfolios.
- Manage loan payoffs, collateral releases, and filings with appropriate entities.
- Serve as a point of contact for commercial customers regarding account servicing.
- Perform additional duties as needed, including overtime during high volume periods.
- Promote the Bank’s solutions and refer business to appropriate departments.
Qualifications
- Knowledge of loan processing practices and ability to work under deadlines.
- Proficiency with Microsoft Office and familiarity with COCC Insight and Salesforce preferred.
- Attention to detail, dependability, effective time management, teamwork, and communication skills.
- Customer service experience and ability to maintain confidentiality.
Work Environment
General office setting; physical ability to sit, talk, hear, lift up to 20 lbs., and work evenings/weekends as needed.
Additional Information
Employment type: Full-time; Level: Entry; Industry: Banking; Location: Providence, RI.
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COMMERCIAL OPERATIONS GENERALIST employer: BayCoast Bank
Contact Detail:
BayCoast Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COMMERCIAL OPERATIONS GENERALIST
✨Tip Number 1
Familiarise yourself with the core system mentioned in the job description, COCC Insight. If you can demonstrate your understanding of this software during the interview, it will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of loan processing practices. Being able to discuss specific examples or scenarios where you've applied these practices will help you stand out as a candidate who understands the role's requirements.
✨Tip Number 3
Highlight your customer service experience in your conversations. Since this role involves being a point of contact for commercial customers, showcasing your ability to handle inquiries and resolve issues will be crucial.
✨Tip Number 4
Network with current or former employees of BayCoast Bank if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace COMMERCIAL OPERATIONS GENERALIST
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Commercial Operations Generalist position. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in loan processing or customer service. Use specific examples that demonstrate your attention to detail and ability to work under deadlines.
Showcase Technical Skills: Mention your proficiency with Microsoft Office and any familiarity with COCC Insight or Salesforce. If you have experience with similar systems, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a good fit for the role. Address your motivation for applying and how your skills align with the bank's needs, particularly in customer service and teamwork.
How to prepare for a job interview at BayCoast Bank
✨Know Your Loan Processing Basics
Familiarise yourself with the fundamentals of loan processing, especially in a commercial context. Understanding the key responsibilities outlined in the job description will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Attention to Detail
Since this role requires meticulous documentation and compliance checks, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Highlighting specific instances can set you apart from other candidates.
✨Demonstrate Customer Service Skills
As a point of contact for commercial customers, it's crucial to exhibit strong customer service skills. Prepare to share examples of how you've successfully handled customer inquiries or resolved issues in previous roles, showcasing your ability to maintain professionalism under pressure.
✨Familiarity with Relevant Software
While proficiency in Microsoft Office is essential, having a basic understanding of COCC Insight and Salesforce can give you an edge. If you have experience with these tools, be sure to mention it during the interview, as it shows your readiness to adapt to their systems.
