Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Patient Engagement and QSG Teams with administrative tasks and patient communication.
- Company: Join a dedicated healthcare practice focused on patient care and engagement.
- Benefits: Enjoy a competitive salary and the opportunity for professional growth.
- Why this job: Make a real impact in patient care while developing valuable skills in a supportive environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Permanent position with a closing date for applications on 11th July 2025.
The predicted salary is between 25028 - 26690 £ per year.
Personal Assistant to the Patient Engagement and QSG Teams
- Contract type: Permanent
- Salary: £25,028 to £26,690 a year pro rata based on 37.5 hours.
- Closing Date: 11th July 2025
- Interview date: Week commencing 21st July 2025
Main duties of the job
- Provide accurate information on how to raise a concern or make a complaint in line with Practice procedure.
- Liaise with patients or their advocate as directed to obtain further information regarding a complaint or concern.
- To accurately record all new concerns, complaints and feedback received by the practice.
- Acknowledge receipt of written complaints, liaising with managers to ensure responses are processed on time.
- To provide a full and efficient secretarial support to the PET including the taking of notes/minutes, photocopying, transcription of audio recordings and copy typing and writing letters as required.
Heysham Primary Care Centre
Middleton Way
Heysham
LA3 2LE
West End Medical Practice
1 Heysham Road
Morecambe
LA3 1DA
#J-18808-Ljbffr
Personal Assistant to the Patient Engagement and QSG Teams The closing date is 11th July 2025 employer: Bay Medical Group
Contact Detail:
Bay Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Assistant to the Patient Engagement and QSG Teams The closing date is 11th July 2025
✨Tip Number 1
Familiarise yourself with the Patient Engagement and QSG Teams' work. Understanding their roles and responsibilities will help you demonstrate your enthusiasm and knowledge during the interview.
✨Tip Number 2
Practice your communication skills, as this role requires liaising with patients and handling complaints. Being able to articulate your thoughts clearly will be crucial in showcasing your suitability for the position.
✨Tip Number 3
Prepare examples of how you've successfully managed administrative tasks in the past. Highlighting your organisational skills and ability to handle multiple responsibilities will make you stand out.
✨Tip Number 4
Research common patient concerns and complaints within healthcare settings. This knowledge will not only prepare you for potential questions but also show your commitment to improving patient engagement.
We think you need these skills to ace Personal Assistant to the Patient Engagement and QSG Teams The closing date is 11th July 2025
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Personal Assistant position. Tailor your application to highlight relevant skills and experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in administrative roles, particularly any experience related to patient engagement or healthcare settings. Use bullet points for clarity and include specific achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention your ability to handle complaints and concerns effectively, as well as your secretarial skills, such as note-taking and transcription.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Personal Assistant role.
How to prepare for a job interview at Bay Medical Group
✨Research the Organisation
Before your interview, take some time to research the practice and its values. Understanding their approach to patient engagement and how they handle complaints will help you tailor your responses and show genuine interest.
✨Prepare for Common Questions
Think about potential questions related to handling complaints and providing support. Be ready to discuss your experience in similar roles and how you would manage sensitive situations with patients.
✨Showcase Your Organisational Skills
As a Personal Assistant, strong organisational skills are crucial. Be prepared to give examples of how you've effectively managed tasks, prioritised workloads, and maintained accurate records in previous positions.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is particularly important for the role, as you'll need to liaise with patients and understand their concerns clearly. Nodding and summarising what the interviewer says can show that you're engaged.