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- Tasks: Support women facing homelessness with case management and housing stability.
- Company: Bay Cove Human Services helps individuals overcome challenges and realise their potential.
- Benefits: Enjoy a full-time role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while working in a supportive, compassionate environment.
- Qualifications: BA/BS preferred; experience in case management or direct care is a plus.
- Other info: Bilingual candidates are encouraged to apply; no visa sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
Specialized Case Manager, Chelsea Commons
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Specialized Case Manager, Chelsea Commons
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Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Job Summary:
Engages program participants in regular case management services, focusing on steps needed to retain stable, permanent housing. Provides comprehensive, intensive, case management support to chronically homeless people who identify as female with histories of substance use and/or mental illness, domestic violence, participation in transactional or survival sex, or experiences with commercial sexual exploitations to obtain and maintain permanent supportive housing using a Housing First model. The Case Manager uses a harm-reduction, trauma-informed approach in working with participants centered around non judgment, acceptance, dignity and respect. The Case Manager is responsible for a caseload of 6 tenants, in permanent housing in the community who identify as female.
Additional responsibilities include, but are not limited to: assisting tenants with obtaining benefits, healthcare, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ independent living skills and creating individual service plans with tenants; complying with the maintenance of required client record documentation; monitoring of and reporting maintenance, or health and safety needs in apartments.
This is a non-exempt position.
Reports To: Director of Permanent Housing Services
Supervisory Responsibilities:
None
Essential Job Duties and Responsibilities:
- Engage program participants in case management services focused on retention of permanent stable housing.
- Complete intake and assessment interviews to determine participant needs upon referral to the Sponsor based, permanent supportive housing program. Work with outreach specialists throughout the intake process.
- Work with tenants to create client-centered, strengths-based, individual service plans (ISP), to be periodically evaluated and edited as necessary/appropriate, but at least once every 90 days.
- Actively manage a case load of at least 6 formerly female gender identified homeless tenants in SRO housing promoting housing retention, income maximization, and greater self-determination. Provide high quality, culturally sensitive, client-centered intensive housing based case management utilizing evidence-based practices of motivational interviewing, trauma-informed care and harm reduction. Using creativity and perseverance when necessary to engage the most difficult to reach tenants.
- Educate, coach, and reinforce independent living skills (ILS), including, but not limited to personal hygiene, budgeting, cooking and leisure time activities. Assist tenants in shopping, laundry, and other ILSs as needed or requested.
- Provide strengths-based interventions with tenants experiencing psychiatric distress or other acute crisis. Develop individually based crisis intervention plans with each tenant. Intervene directly and/or cooperate with team efforts around crisis stabilization for tenants.
- Maintain accurate written records and documentation in accordance with program standards including, but not limited to ISPs, tenant charts, incident reports, detailed case notes, referrals, and BSAS Intake Documents.
- Complete VESTA records in a timely and accurate fashion and contribute to Annual Progress Reporting when needed.
- Provide assistance and advocacy for participants working to secure benefits such as SSI/SSDI, Veteran Disability, SNAP/EAEDC, unemployment, health insurance, and other related services.
- Provide assistance and advocacy for participants working to secure employment.
- Other duties as assigned
Requirements for the position:
- The person in this position must have a clear commitment to the population we serve, and be able to work as part of a team.
- BA/BS preferred (degree requirement waived with additional experience)
- Two years case management and/or direct care experience in areas such as homeless services/housing search, substance use treatment, mental health, and/or harm reduction services
- Proficiency in Microsoft Office (Windows) and Google Apps
- Demonstrated professional communication and organizational skills
- Experience working with women with extensive trauma histories strongly preferred.
- Bilingual Spanish/English speaker preferred
Personal Characteristics:
- Ability to work effectively independently and within an interdepartmental team.
- Sensitivity to the needs of adults with mental illness, substance use and/or developmental disabilities.
- Commitment to improving the quality of services available to people with disabilities
Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.
Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
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Specialized Case Manager, Chelsea Commons employer: Bay Cove Human Services
Contact Detail:
Bay Cove Human Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialized Case Manager, Chelsea Commons
✨Tip Number 1
Familiarise yourself with the Housing First model and trauma-informed care principles. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the values that Bay Cove Human Services upholds.
✨Tip Number 2
Network with professionals in the field of case management, especially those who work with vulnerable populations. Attend local workshops or seminars related to mental health and homelessness to make connections and gain insights that could be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your skills in case management and working with women facing trauma. Highlighting your direct care experience will set you apart as a strong candidate for this role.
✨Tip Number 4
Research Bay Cove Human Services thoroughly, including their mission and the specific challenges faced by the populations they serve. This knowledge will allow you to tailor your responses in interviews and show that you are genuinely interested in contributing to their mission.
We think you need these skills to ace Specialized Case Manager, Chelsea Commons
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Specialized Case Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping individuals facing challenges such as homelessness and mental health issues. Use specific examples from your past experiences to demonstrate your commitment and skills in case management.
Highlight Relevant Experience: In your CV, emphasise any previous case management or direct care experience, especially in areas related to homelessness, substance use treatment, or mental health. Be sure to include any specific achievements or outcomes from your work.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Bay Cove Human Services
✨Understand the Housing First Model
Familiarise yourself with the Housing First model, as it is central to the role. Be prepared to discuss how this approach can effectively support individuals in retaining stable housing.
✨Showcase Your Trauma-Informed Care Knowledge
Highlight your understanding of trauma-informed care during the interview. Share examples of how you've applied this approach in previous roles, especially when working with vulnerable populations.
✨Demonstrate Cultural Sensitivity
Be ready to discuss your experience working with diverse populations, particularly women with extensive trauma histories. Emphasise your commitment to providing culturally sensitive and client-centred services.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle crises. Think of specific examples from your past experiences where you successfully managed challenging situations.
