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- Tasks: Support individuals experiencing homelessness in a safe and welcoming shelter environment.
- Company: Bay Cove Human Services helps people overcome challenges related to disabilities, mental health, and homelessness.
- Benefits: Gain valuable experience in a compassionate setting with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive team culture.
- Qualifications: High school diploma required; experience in human services preferred. Lived expertise is encouraged.
- Other info: This is an entry-level, full-time position with no visa sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Shelter Support Worker role at Bay Cove Human Services
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Join to apply for the Shelter Support Worker role at Bay Cove Human Services
Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Job Summary: The Shelter Support Worker is responsible for creating a welcoming and safe place for individuals who are unhoused. The shelter is a low-threshold environment anchored in harm reduction and trauma informed care principles. The goal is to support safety and engagement of people who are unhoused and experiencing behavioral health and/or substance use disorders. The Shelter Support Worker will promote safety by offering respectful support and consistent application of policies and procedures established for the safety of each person served and all stakeholders of the shelter community.
This is a non-exempt position.
Essential Functions of Position:
- Provide care for guests and maintain safety by visual monitoring of all guests, actively and respectfully interacting with guests and the team to ensure routines and safety procedures are followed and recognize that the majority of guests have endured trauma and employ trauma-informed care in all interactions.
- Ensure safety of the guests and facility by conducting scheduled safety checks, monitoring common areas inside the facility (entrances, stairwells, bathrooms, and other accessible locations), outside the program (parking lot, front of building, and area that trash is maintained, etc), and provide supportive feedback and redirection to guests when needed.
- Facilitate a respectful and safe check-in process.
- Complete required documentation at intake, HMIS (Homeless Management Information System), incident reporting, etc. as required.
- Follow safety plans and restrictions established by shelter leadership.
- Immediately communicate any safety concerns to colleagues and work collaboratively to identify and carry out a response plan and report incidents verbally to the supervisor on duty or on-call as soon as it is safe to do so and follow up with a written incident report as soon as the situation has stabilized and duties allow, but before the end of the shift.
- Provide crisis intervention and de-escalation as needed. Contact 911 when issues arise that cannot be managed safely in the setting (medical emergencies, guests not responsive to de-escalation techniques, etc.) and provide emergency intervention to stabilize the situation until professional help arrives (naloxone administration, basic first aid, CPR, etc.)
- Maintain confidentiality of all guests and their circumstances except for those team members, collateral partners, and emergency first responders with a designated need to know.
- Participate in all required team meetings, individual supervision meetings, and required training.
- Other job related duties as assigned
Requirements for the position:
- High school diploma or equivalent.
- Six months experience in health or human service-related fields preferred, preferably working with those who are unhoused and those experiencing behavioral health and/or substance use disorders.
- Demonstrated verbal communication and interpersonal skills.
- Individuals with lived expertise are encouraged to apply.
- Basic proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps. Personal Characteristics:
- Utilizes a flexible and responsible work style that meets evolving needs of the agency.
- Works with integrity and respects the dignity and value of all individuals.
- Exhibits mission through job knowledge, pride in work role, and advocacy.
- Promotes diversity and inclusion of all individuals.
- Works in a collaborative, compassionate manner with stakeholder/ partners.
Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.
Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
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Shelter Support Worker employer: Bay Cove Human Services
Contact Detail:
Bay Cove Human Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shelter Support Worker
✨Tip Number 1
Familiarise yourself with trauma-informed care principles. Understanding these concepts will not only help you in your role but also demonstrate to the hiring team that you are committed to providing compassionate support to individuals who have experienced trauma.
✨Tip Number 2
Network with professionals in the health and human services field. Attend local events or join online forums where you can connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals for the Shelter Support Worker position.
✨Tip Number 3
Gain experience in crisis intervention techniques. Whether through volunteer work or training courses, having practical skills in de-escalation and emergency response will make you a more attractive candidate for this role.
✨Tip Number 4
Research Bay Cove Human Services thoroughly. Understand their mission, values, and the specific challenges they address. Tailoring your conversations during interviews to reflect your alignment with their goals can significantly boost your chances of landing the job.
We think you need these skills to ace Shelter Support Worker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shelter Support Worker. Familiarise yourself with the principles of harm reduction and trauma-informed care, as these are crucial to the role.
Tailor Your CV: Highlight any relevant experience in health or human services, especially if you've worked with individuals who are unhoused or facing behavioural health issues. Use specific examples to demonstrate your skills and experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the challenges faced by the unhoused. Mention how your personal characteristics align with Bay Cove's mission and values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Bay Cove Human Services
✨Understand Trauma-Informed Care
Familiarise yourself with the principles of trauma-informed care, as this is crucial for the Shelter Support Worker role. Be prepared to discuss how you would apply these principles in your interactions with guests who have experienced trauma.
✨Demonstrate Empathy and Respect
Showcase your ability to interact respectfully with individuals facing challenges. Share examples from your past experiences where you provided compassionate support, highlighting your understanding of their circumstances.
✨Prepare for Crisis Scenarios
Think about potential crisis situations that may arise in a shelter environment and how you would handle them. Be ready to discuss your approach to de-escalation and any relevant training or experience you have in crisis intervention.
✨Highlight Team Collaboration Skills
Emphasise your ability to work collaboratively with colleagues and other stakeholders. Prepare to discuss instances where you successfully worked as part of a team to achieve a common goal, especially in challenging environments.
