Service Improvement Associate

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Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

As a member of Quality Management Team for the Mental Health Community Service Area, the Service Improvement Associate participates in quality assurance activities, utilizes findings from quality assurance functions to inform staff development needs, collaborates to develop curricula informed by diverse and inclusive perspectives, evidence based-practices, and recovery-oriented principles, and facilitates the training of Mental Health staff to ensure compliance with contractual and regulatory bodies. The Service Improvement Associate supports Bay Cove’s mission by engaging in evaluation and improvement activities which support the development of the staff who partner directly with Persons to reach their individual goals. This is a non-exempt position.

Supervisory Responsibilities:

At the discretion of the Director of Quality Management.

Essential Functions of the Position:

• Coordinate and monitor compliance with DMH Licensing, CARF Accreditation, Medicaid Rehab Option, Medication Administration Program (MAP) and other agency quality assurance activities and create/maintain informational databases to enter data, produce reports, and analyze outcomes.
• Via participation in all Quality Management functions, including Annual QM Site Visits, develop a thorough understanding of MH Community Services, various contractual requirements, and the individual roles and responsibilities of various positions in order to best inform the development of meaningful curricula that seamlessly incorporates aspectsof quality management, program evaluation, outcomes, and best practices in records management.
• Elicit stakeholder feedback from MHCS Leadership, program supervisors and staff, persons served, and other stakeholders via direct interview or alternative mechanisms on an ongoing basis so as to inform service improvement and training needs.
• Collaborate with Bay Cove’s Training Department to develop training curricula that is trauma-informed, rooted in evidence-based practices, uses recovery-oriented language, is reflective of the diversity of our staff, the individuals we serve, and the communities in which we work, and promotes inclusivity.
• Develop and maintain a system for tracking training required training for each service and provide regular updates regarding compliance with training requirements to staff and MHCS Leadership.
• Facilitate training-related activities such as the marketing of training to MHCS staff, training sign up and reminders, training evaluation and the provision of feedback to trainers, and the documentation of training attendance records.
• Use data to evaluate the effectiveness of training efforts and provide summary reports to MHCS leadership, determining the impact of training on employee skills and MHCS outcomes, and adjust curricula in response to evolving best practices and identified skill deficits.
• Design, implement, and evaluate quality improvement projects based on the needs of stakeholders within MHCS Services.
• Other duties and projects as assigned by the supervisor.

Requirements for the Position:

• A Bachelor’s Degree in Psychology, Social Work, or a related area preferred. High School diploma or GED required.
• Commitment to a sustained effort to seek out, acknowledge, and respect the diverse voices of all stakeholders and to advance inclusivity through every function of the role and the agency as a whole.
• Experience developing and conducting group trainings preferred.
• At least one year experience working with individuals diagnosed with co-occurring disorders or similar human service needs required.
• Lived experience with mental health issues, current certification as a Certified Peer Specialist, and demonstrated willingness and ability to share personal experiences and recovery story with staff with the goal of increasing understanding and empathy for the Persons we serve welcome, but not required.
• Professional writing and verbal communications skills.
• Excellent personal organization, attention to detail, and time management skills.
• Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps and willingness/capacity to learn more advanced Excel/Google Sheets functionality.
• CPR and First Aid certification required within 3 months of hire (training provided by agency).
• Use of personal cellular telephone for work communication.
• Valid driver\’s license preferred, but not required. Must be comfortable traveling to various MHCS sites in the Boston area.

Mission Traits:

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder and partners.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Mental Health Care, and Non-profit Organizations

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