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- Tasks: Support the Boston Mobile Crisis Intervention Team with administrative and operational tasks.
- Company: Bay Cove Human Services helps individuals overcome challenges related to mental health and disabilities.
- Benefits: Gain valuable experience in a supportive environment with opportunities for personal growth.
- Why this job: Make a real impact while working in a compassionate, mission-driven culture.
- Qualifications: High School diploma required; Bachelor's in Psychology or Social Work preferred.
- Other info: Bilingual candidates encouraged; no visa sponsorship available.
The predicted salary is between 30000 - 42000 £ per year.
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Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Job Summary:
The MCI Operations Assistant provides a range of operational and administrative support to the MCI Directors and is responsible for organizing, coordinating, and monitoring all non-clinical operations of Boston Mobile Crisis Intervention Team at the UCC (Urgent Care Center). The Operations Assistant will often be the first responder to Persons, families, funders and outside providers. The Operations Assistant contributes to the Bay Cove mission by performing their duties in a manner consistent with recovery principles.
This is a non-exempt position.
Essential Functions of Position:
- Provide a range of administrative support to the UCC program including answering the phone, setting up files, ordering supplies and equipment, securing taxi vouchers, compiling bills, preparing check requests etc
- Collects and organizes data needed for program evaluation and improvement
- Prepare graphs, infographics and other data visualization tools to display program information for funders
- Helps to monitor maintaining files and records in accordance with agency and program standards
- Manage clients in the waiting area by greeting them, monitoring for acute changes in mental status, and obtaining snacks, drinks, and physical resources as needed
- Maintain the cleanliness of the waiting area and evaluation spaces
- Triage and coordinate communication between the BMC Call Center and the program by answering phones and obtaining triage information for walk-ins
- Ensure answers to questions for persons, families, community sources, and agencies are delivered in an accurate and timely manner
- Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals
- Perform other duties as assigned by supervisor
Requirements for the Position:
- Bachelor’s Degree is preferred, preferably in Psychology, Social Work, or a related area
- A High School diploma or GED is required
- Experience working in programs providing services to individuals who have mental health and/or substance use challenges is strongly preferred
- Knowledge of accounting procedures, medical records management, and personnel policies and procedures is preferred.
- Professional written and oral communications skills.
- High degree of personal organization, attention to detail, and time management skills.
- Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
- Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed.
- Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.
Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.
Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Hospitals and Health Care, Mental Health Care, and Non-profit Organizations
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Operations Assistant employer: Bay Cove Human Services
Contact Detail:
Bay Cove Human Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with the mission and values of Bay Cove Human Services. Understanding their commitment to recovery principles will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Highlight any relevant experience you have in mental health or substance use services. Be prepared to discuss specific situations where you've provided support or assistance, as this will show your capability to handle the responsibilities of the Operations Assistant role.
✨Tip Number 3
Practice using recovery-oriented language in your conversations. This will not only prepare you for potential interview questions but also demonstrate your understanding of the communication style that is essential for this position.
✨Tip Number 4
Network with current or former employees of Bay Cove Human Services. They can provide valuable insights into the company culture and the specific expectations for the Operations Assistant role, which can give you an edge in your application process.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operations Assistant position. Understand the essential functions and requirements, as this will help you tailor your application to highlight relevant skills and experiences.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the responsibilities of the Operations Assistant role. Emphasise any experience in administrative support, data management, and communication, particularly in mental health or social services.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the mission of Bay Cove Human Services. Highlight your relevant experiences and how they prepare you for the specific challenges of the Operations Assistant role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Bay Cove Human Services
✨Understand the Mission
Familiarise yourself with Bay Cove Human Services' mission to partner with people facing challenges. Be prepared to discuss how your values align with their commitment to compassionate service.
✨Showcase Relevant Experience
Highlight any previous experience you have in administrative roles or working with individuals facing mental health or substance use challenges. Use specific examples to demonstrate your skills and understanding of the sector.
✨Demonstrate Communication Skills
Since the role involves interacting with clients and various stakeholders, practice articulating your thoughts clearly. Use recovery-oriented language in your responses to show your understanding of the principles involved.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face as an Operations Assistant, such as managing a busy waiting area or handling sensitive information. Be ready to discuss how you would approach these situations effectively.
