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- Tasks: Be the friendly face at the front desk, managing calls and supporting team operations.
- Company: Join Bay Cove Human Services, dedicated to helping individuals overcome personal challenges.
- Benefits: Enjoy a full-time role with opportunities for growth in a supportive environment.
- Why this job: Make a real impact in people's lives while developing valuable skills in a compassionate setting.
- Qualifications: A high school diploma is required; a degree in Psychology or Social Work is preferred.
- Other info: Bilingual candidates are encouraged to apply, with pay differentials for language skills.
The predicted salary is between 42000 - 84000 £ per year.
Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Job Summary:
The Administrative Assistant operates the front desk of the Urgent Care Center (UCC), and is responsible for organizing, coordinating, and monitoring all non-clinical operations of the program under the direction of the AMCI Director and other managers providing administrative assistance including triaging calls, assisting Persons, their families and collateral service providers to get answers to questions; and providing direct support to team staff, including monitoring & coordinating daily team schedules and supporting staff both in the office and in the field. The Administrative Assistant will often be the first responder to Persons, families, funders and outside providers and is therefore essential in delivering accurate and timely information to all interested parties in a way that supports Bay Cove’s mission.
This is a non-exempt position.
Essential Functions of Position:
- Manage the front door by greeting people at UCC and answering telephone calls
- Triage and coordinate communication between the UCC Call Center and the program
- Ensure answers to questions for Persons, families, community sources, and agencies are delivered in an accurate and timely manner
- Provide a range of administrative support to the program including setting up files, ordering supplies, equipment, securing taxi vouchers, maintaining petty cash, etc.
- Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals
- Maintains effective working relationships with insurers, on site campus police, DMH, BMC, BEST, local community resources, and treatment/rehabilitation programs throughout the Greater Boston community
- Perform other duties as assigned by supervisor
Requirements for the Position:
- Bachelor’s Degree is preferred, preferably in Psychology, Social Work, or a related area
- A High School diploma or GED is required
- Experience working in programs providing services to individuals who have mental health and/or substance use challenges is strongly preferred
- Knowledge of accounting procedures, medical records management, and personnel policies and procedures is preferred.
- Professional written and oral communications skills.
- High degree of personal organization, attention to detail, and time management skills.
- Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
- Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed.
- Valid driver\’s license preferred.
- Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.
Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.
Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States. #J-18808-Ljbffr
Administrative Assistant employer: Bay Cove Human Services
Contact Detail:
Bay Cove Human Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant
✨Tip Number 1
Familiarise yourself with Bay Cove Human Services' mission and values. Understanding their commitment to supporting individuals facing challenges will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Highlight any relevant experience you have in administrative roles, especially in healthcare or social services. Be prepared to discuss specific examples of how you've successfully managed communication and coordination tasks in previous positions.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule or plan for managing the front desk operations. This can be a great talking point in interviews, illustrating your proactive approach to the responsibilities of the Administrative Assistant role.
✨Tip Number 4
If you're bilingual, make sure to mention this during your application process. Bay Cove encourages bilingual candidates, and highlighting your language skills can set you apart from other applicants.
We think you need these skills to ace Administrative Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative roles or in settings that support individuals with mental health or substance use challenges. Use keywords from the job description to align your skills with what Bay Cove Human Services is looking for.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your understanding of Bay Cove's mission. Share specific examples of how your previous experiences have prepared you for the role of Administrative Assistant and how you can contribute to their goals.
Showcase Communication Skills: Since the role involves significant interaction with various stakeholders, emphasise your professional written and oral communication skills. Provide examples of how you've effectively communicated in past roles, particularly in high-pressure situations.
Highlight Organisational Abilities: Given the need for personal organisation and attention to detail, include examples in your application that showcase your time management skills and ability to handle multiple tasks efficiently. This could be through specific projects or responsibilities you've managed in previous positions.
How to prepare for a job interview at Bay Cove Human Services
✨Showcase Your Communication Skills
As an Administrative Assistant, you'll be the first point of contact for many. Make sure to demonstrate your professional written and oral communication skills during the interview. Practice clear and concise responses to common questions.
✨Highlight Relevant Experience
If you have experience working with individuals facing mental health or substance use challenges, be sure to discuss it. Share specific examples of how you've provided support in similar environments, as this aligns with Bay Cove's mission.
✨Demonstrate Organisational Skills
The role requires a high degree of personal organisation and attention to detail. Prepare to discuss how you manage your time and tasks effectively. You might even want to bring a planner or digital tool that you use to stay organised.
✨Familiarise Yourself with Recovery-Oriented Principles
Understanding recovery-oriented language and principles is crucial for this position. Research these concepts beforehand and be ready to explain how you would apply them in your interactions with clients and colleagues.
