At a Glance
- Tasks: Serve food and drinks while ensuring guests have an exceptional experience.
- Company: BaxterStorey creates beautiful spaces and memorable dining experiences across various locations.
- Benefits: Enjoy perks like free meals, discounts, and a supportive work-life balance.
- Other info: We welcome applicants from all backgrounds and offer training to help you thrive.
- Why this job: Join a vibrant team that values growth, creativity, and inclusivity in the hospitality industry.
- Qualifications: A friendly personality, great communication skills, and a passion for customer service are essential.
Location: Manchester Spinningfields
Salary: £12.00ph
Benefits:
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 week’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Waiter/Hospitality Assistant who strives to exceed expectations at every turn.
As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you’re a Waiter/Hospitality Assistant who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you.
Job Description:
- Service – serve and prepare food & beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed.
- Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner.
- Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment.
- Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location.
- Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas.
Qualifications:
- Friendly, outgoing personality; a people person.
- Great work ethic and an even greater smile.
- Good listening & verbal communication skills.
- Customer focused with a passion for offering outstanding service.
- Perpetuates company philosophy and culture.
- Works according to the BaxterStorey core values.
- You thrive working within a collaborative and inclusive team environment.
- Good memory and attention to detail.
- Strong communication and interpersonal skills.
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
- Previous experience in a similar role, especially in the food service industry.
- Some knowledge of food safety and sanitation practices.
Additional Information:
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- Wholeheartedly Positive - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Waiter/Hospitality Assistant in Manchester employer: BaxterStorey
At BaxterStorey, we pride ourselves on being an exceptional employer in the heart of Manchester's Spinningfields, offering a vibrant work culture that champions inclusivity and personal growth. With bespoke training opportunities, generous benefits including enhanced leave policies and discounts through our HAPI app, we ensure our team members thrive both professionally and personally. Join us to be part of a collaborative environment where your contributions are valued, and every day is an opportunity to create unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Hospitality Assistant in Manchester
✨Tip Number 1
Familiarise yourself with BaxterStorey's values and culture. They emphasise positivity, collaboration, and creativity, so showcasing your alignment with these principles during any interactions can set you apart.
✨Tip Number 2
Highlight your customer service skills in conversations or interviews. Since the role requires excellent service and attentiveness, sharing specific examples of how you've gone above and beyond for customers can demonstrate your suitability.
✨Tip Number 3
Network within the hospitality community in Manchester. Attend local events or join online groups to connect with current employees or others in the industry, as personal referrals can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your adaptability and teamwork skills. The job description highlights the importance of working collaboratively, so be ready to share instances where you've successfully navigated challenges in a team setting.
We think you need these skills to ace Waiter/Hospitality Assistant in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like teamwork, communication, and attention to detail, which are crucial for a Waiter/Hospitality Assistant role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your ability to provide exceptional service. Mention specific experiences where you exceeded customer expectations and how you align with the company's values.
Showcase Your Personality:Since the role requires a friendly and outgoing personality, let your character shine through in your application. Use a warm tone and express your enthusiasm for working in a collaborative team environment.
Highlight Relevant Skills:In your application, focus on skills that are directly related to the job description, such as food safety knowledge, customer service excellence, and adaptability. This will demonstrate that you understand the requirements of the role.
How to prepare for a job interview at BaxterStorey
✨Show Your Personality
As a Waiter/Hospitality Assistant, your personality is key. Be friendly and approachable during the interview. Smile, maintain eye contact, and let your enthusiasm for the role shine through.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous experiences in customer service. Share specific examples of how you've gone above and beyond to meet guests' needs, as this aligns with the company's focus on exceptional service.
✨Emphasise Teamwork
Highlight your ability to work collaboratively. Discuss instances where you successfully worked as part of a team, as teamwork is crucial in the hospitality industry and will resonate well with the interviewers.
✨Know the Company Values
Familiarise yourself with BaxterStorey's core values. Be ready to explain how your personal values align with theirs, particularly around inclusivity, positivity, and creativity, which are central to their culture.
