Vending Service Manager

Vending Service Manager

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to deliver exceptional vending services and maintain high standards.
  • Company: BaxterStorey creates memorable hospitality experiences across various locations.
  • Benefits: Enjoy bespoke training, discounts, a cycle-to-work scheme, and a supportive work environment.
  • Why this job: Join a passionate team dedicated to excellence and personal growth in a vibrant culture.
  • Qualifications: Experience in management, a passion for food, and strong analytical skills are essential.
  • Other info: We celebrate diversity and encourage applications from all backgrounds.

The predicted salary is between 36000 - 60000 £ per year.

Company Description

Title: Vending Services Manager

Location: London City

Salary: Up to £40,000 per annum

Benefits:

  • 28 Days holiday including bank holidays
  • Plus your birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 weeks enhanced maternity leave
  • Secondary career leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our HAPI app; high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme
  • Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Vending Services Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

    We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

    If you are a Vending Services Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

    Job Description

    Team Leadership:

  • Lead, inspire, collaborate and support your team of vending operators to deliver exceptional standards consistently
  • Continually look to develop your team through mentoring, training, recognition, and empowerment
  • Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
  • Conduct performance evaluations and manage team shift patterns and absences
  • Operational Management:

  • Oversee the daily operations of vending machines and smart vending machines across a campus of four different sites
  • Ensure machines are stocked, cleaned, and maintained by your team of operators
  • Perform regular spot checks and audits to ensure high standards are maintained
  • Manage the maintenance and repair of vending machines, coordinating with vendors and maintenance contract providers as necessary
  • Monitor and analyse machine performance data, implementing improvements to maximize efficiency and profitability
  • Inventory Management:

  • Develop and manage inventory control processes to ensure timely restocking of products and reducing wastage across all areas
  • Work with suppliers to order and maintain optimal stock levels of fresh products, snacks, beverages and other products
  • Work with suppliers to ensure we are keeping costs to a minimum and increase profitability
  • Conduct regular stock and asset audits and reconcile discrepancies
  • Financial Management:

  • Manage the weekly vending accounts including inputting sales, checking invoices, stock takes and cashing up as required
  • Track sales and revenue, providing regular financial reports to senior management
  • Assist in preparing and managing the vending operations budget
  • Implement cost control measures to optimise profitability
  • Client Relations:

  • Build positive, credible and collaborative relationships and communication methods with clients and other key stakeholders in the business
  • Address and resolve customer, client and service issues promptly and professionally
  • Ensure high standards of customer satisfaction through regular feedback and service improvements
  • Develop and implement marketing initiatives to enhance the customer experience
  • Achieve business critical KPI\’s including Health and Safety, Sustainability, Financial and Governance
  • Technical Skills:

  • Proficiency in Microsoft Office Suite
  • Familiarity with vending machine technology and maintenance
  • Technical aptitude for troubleshooting and maintaining vending equipment
  • Familiarity with RAMs and ATA processes preferred but training will be given
  • Qualifications

  • Previous experience commensurate with role
  • Have a contagious passion for food and customer service
  • You draw satisfaction from managing, training, and supporting a team
  • Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
  • Excellent delegation and influencing skills
  • Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
  • Meticulous organisational abilities; high attention to detail
  • Concise and effective verbal and written communication
  • Ability to adapt to challenges and opportunities with a solution-oriented perspective
  • Excellent strategic thinking and critical reasoning skills
  • Works according to the BaxterStorey core values
  • Additional Information

    For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

    We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

    Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

    Join us, and be part of the food revolution!

    BaxterStorey Values:

    ALWAYS VISIONARY

    We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

    WHOLEHEARTEDLY POSITIVE

    We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

    CREATIVELY COLLABORATIVE

    We embrace our differences to push creativity and we work together to be better.

    FOREVER CONSCIOUS

    We work together as a team to lead by example, protecting the planet and supporting local communities.

    Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

    We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

    BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

    Join us and bring your unique perspective to our team.

    Vending Service Manager employer: BaxterStorey

    At BaxterStorey, we pride ourselves on being an exceptional employer that champions personal and professional growth within a vibrant and inclusive work culture. As a Vending Service Manager, you will benefit from bespoke training opportunities, a supportive environment that celebrates diversity, and a commitment to work-life balance, all while leading a passionate team dedicated to delivering outstanding hospitality experiences. Join us in our mission to create unforgettable moments and enjoy unique perks such as discounts through our HAPI app and a cycle to work scheme.
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    Contact Detail:

    BaxterStorey Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Vending Service Manager

    ✨Tip Number 1

    Familiarise yourself with the latest trends in vending technology and customer service. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry.

    ✨Tip Number 2

    Network with professionals in the hospitality and vending sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at BaxterStorey.

    ✨Tip Number 3

    Showcase your leadership skills by sharing examples of how you've motivated teams in previous roles. Prepare specific stories that highlight your ability to inspire and develop others, as this is a key aspect of the Vending Service Manager role.

    ✨Tip Number 4

    Research BaxterStorey's values and culture thoroughly. Be ready to discuss how your personal values align with theirs, especially around inclusivity and innovation, as this will show your genuine interest in becoming part of their team.

    We think you need these skills to ace Vending Service Manager

    Leadership Skills
    Team Motivation
    Operational Management
    Inventory Management
    Customer Service Excellence
    Financial Acumen
    Analytical Skills
    Technical Aptitude
    Communication Skills
    Problem-Solving Skills
    Attention to Detail
    Delegation Skills
    Strategic Thinking
    Adaptability
    Collaboration Skills

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and team management. Use specific examples that demonstrate your ability to lead and inspire a team, as well as your operational management skills.

    Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your enthusiasm for the role. Mention how your values align with BaxterStorey's commitment to inclusivity and excellence.

    Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in team performance or successful projects you've led. This will help illustrate your capability to drive results and manage operations effectively.

    Prepare for Potential Questions: Think about how you would respond to questions regarding team motivation, conflict resolution, and operational challenges. Being prepared will help you convey confidence and clarity during any interviews.

    How to prepare for a job interview at BaxterStorey

    ✨Show Your Passion for Hospitality

    Make sure to express your genuine passion for hospitality during the interview. Share specific examples of how you've gone above and beyond to create exceptional experiences for customers in your previous roles.

    ✨Demonstrate Leadership Skills

    As a Vending Service Manager, you'll need to inspire and motivate your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.

    ✨Highlight Your Analytical Abilities

    Since the role involves managing budgets and analysing machine performance data, be ready to discuss your experience with financial management and how you've used data to drive improvements in previous positions.

    ✨Prepare for Scenario-Based Questions

    Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of situations where you resolved issues effectively and be prepared to share those stories.

    Vending Service Manager
    BaxterStorey
    Location: London
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