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- Tasks: Deliver exceptional customer service and assist with food preparation in a vibrant retail environment.
- Company: Join a leading catering business known for its innovative approach and delicious offerings.
- Benefits: Enjoy a supportive work culture, ongoing training, and a focus on work-life balance.
- Why this job: Be part of a passionate team that creates memorable dining experiences for diverse clients.
- Qualifications: A passion for hospitality and excellent communication skills are essential.
- Other info: Opportunities for growth in a dynamic and inclusive workplace.
Company Description
We are looking for a Retail Team Member to join our amazing team in Central London. We are looking for an individual who has a realpassion for the Hospitality industry, is keen to becollaborativeand takespridein their work. Every interaction is an opportunity to create a lasting impression, and we\’re looking for a talented individualwho strives to exceed expectations at every turn.
We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.
As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
Job Description
We are looking for an individual that can provide excellent customer service and proactively work towards exceeding expectations in all that you do, assisting with various front of house tasks and ensuring the overall satisfaction of our clients. An individual that provides a passion for delivering excellent hospitality, going above and beyond to create an excellent standard of service for our customers and clients.
- Providing an excellent standard of customer service in a professional and efficient manner.
- Being customer focused at all times by being visible during service periods, approachable and quick to exceed expectations in fulfilling client needs.
- Assisting with food and service preparation as required, ensuring all counters are fully stocked throughout the service.
- Keeping the restaurant and BOH areas clean, tidy and organised.
- Have good knowledge and understanding of food products sold throughout the restaurant.
- Accurately handle sales and transactions.
- Use initiative to do what is necessary and do not wait to be told/asked.
- Monitoring and reducing waste with regards to our environmental impact.
- Taking an active role in contributing towards financial targets.
- Assisting in stock take as required.
- Taking an active role in upselling items and promoting sales through promotions whilst being sensitive to client\’s needs.
- Handle customer complaints and concerns in a professional and effective manner and elevate as necessary and encourage open communication channels to gather feedback.
- Communicate regularly with Restaurant Manager to address any concerns, and implement improvements as requested.
- Ensure all Health & Safety and Food Safety policies, procedures, and protocols are adhered to. Advise clients with allergens to Allergen Champions.
- Ensure due diligence and all accidents are reported to Restaurant Manager to elevate.
- Adhere to any rotas/schedules laid down by Management.
- Assist in working as One Team, projecting a willing and helpful attitude to colleagues and clients.
- Ensure all training courses are completed at all times, avoiding overdue deadlines and take responsibility for contributing towards your own development with the guidance of your line manager and/or relevant mentor.
- To show commitment to the WSH values: Passionate, Collaborative and Proud in all aspects of your role.
Qualifications
Essential:
- Excellent level of both written and spoken English
- Displaying a can do\’ attitude
- Exceptional customers service
- Strong communication skills
- Ability to work in a team
- Familiar with POS systems
Additional Information
Monday- Friday (30 Hour contract)
For almost 20 years, for every client, in every location (whether that\’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team\’s careers. Better\’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don\’t meet all requirements, we\’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality\’.
Join us and bring your unique perspective to our team.
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Team Member (Retail) - 30 hours Contract employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member (Retail) - 30 hours Contract
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This way, you can show how your passion for hospitality aligns with their goals, making you a standout candidate.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or upsell products. Role-playing these situations with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you’re dressed smartly and appropriately for the interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Team Member (Retail) - 30 hours Contract
Some tips for your application 🫡
Show Your Passion: Let your love for the hospitality industry shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about providing excellent service and creating memorable experiences for our customers.
Be Specific: When detailing your experience, be specific about your roles and responsibilities. Use examples that highlight your customer service skills and any times you've gone above and beyond to exceed expectations. This helps us see how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the role of Retail Team Member. Highlight relevant skills and experiences that align with what we’re looking for, such as teamwork, communication, and a proactive approach to service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at BaxterStorey
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond for customers, as this will demonstrate your commitment to providing excellent service.
✨Know the Menu Inside Out
Familiarise yourself with the food products and services offered by the company. Being able to discuss menu items confidently will not only impress the interviewer but also show that you're proactive and ready to engage with customers.
✨Demonstrate Team Spirit
Since collaboration is key in this role, be prepared to share examples of how you've worked effectively in a team. Highlight any experiences where you supported colleagues or contributed to a positive work environment.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle complaints or difficult situations, showcasing your problem-solving skills and ability to maintain professionalism under pressure.
