At a Glance
- Tasks: Supervise and train catering staff while ensuring top-notch food quality and customer service.
- Company: Join a leading hospitality company committed to equality and inclusion.
- Benefits: Enjoy 28 days holiday, free meals, and discounts on high street shops and holidays.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: Experience in hospitality and a passion for food and customer service are essential.
The predicted salary is between 30000 - 31000 £ per year.
Location: Ffordd Amazon, Skewen, Swansea SA1 8QX
Salary: £14.90 per hour
Shift: Nights – 7:30 pm to 4:00 am, 5 days out of 7
Benefits:
- 28 days holiday inclusive of bank holidays
- Birthday additional holiday
- 3 days volunteering days
- 3 days grandparent leave
- 24-week enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke development training
- Pension and life insurance
- Discounts available from Perkbox app, from high street shops to holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Responsibilities:
- Supervision and Training – recruit, train, and supervise catering staff, including servers and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control – monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management – coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service – foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications:
- Previous experience within the hospitality industry
- Have a contagious passion for food and customer service
- You draw satisfaction from supervising, training, and supporting a team
- Understanding of delegation skills
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
Equality, Diversity and Inclusion: BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Service Supervisor in Swansea employer: BaxterStorey
BaxterStorey is an exceptional employer located in Skewen, Swansea, offering a vibrant work culture that prioritises employee wellbeing and development. With generous benefits such as enhanced maternity leave, volunteering days, and bespoke training opportunities, we foster a supportive environment where staff can thrive and grow in their careers. Our commitment to equality, diversity, and inclusion ensures that every team member feels valued and empowered to contribute their best.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Swansea
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a Service Supervisor role or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions for supervisory roles and practice your answers. Show off your passion for food and customer service – let your enthusiasm shine through!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows you're genuinely interested and appreciate the opportunity.
✨Tip Number 4
Apply directly through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your personality and passion right from the start.
We think you need these skills to ace Service Supervisor in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Supervisor role. Highlight your previous hospitality experience and any relevant training or supervision roles you've had. We want to see how you can bring your passion for food and customer service to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of how you've supervised teams or improved customer satisfaction in the past. We love hearing your story, so make it engaging!
Showcase Your Communication Skills:Since effective communication is key in this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail. Remember, we’re looking for someone who can communicate well with both staff and customers!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the hospitality industry. Understand the key responsibilities of a Service Supervisor and be ready to discuss how your previous experience aligns with these duties. This shows that you're not just interested in the role but also understand what it entails.
✨Showcase Your Leadership Skills
Since the role involves supervising and training staff, be prepared to share examples of how you've successfully led a team in the past. Talk about specific situations where you set clear expectations, provided feedback, or resolved conflicts. This will demonstrate your capability to manage and inspire others.
✨Customer Service is Key
Highlight your passion for customer service during the interview. Be ready to discuss how you've handled customer inquiries or special requests in the past. Share stories that illustrate your ability to foster positive relationships and ensure customer satisfaction, as this is crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to training and development, or how they handle feedback from clients. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
