At a Glance
- Tasks: Welcome guests, manage reception, and support team with admin tasks.
- Company: Join a friendly team in a vibrant front-of-house environment.
- Benefits: Enjoy 28 days holiday, free meals, and discounts on high-street shops.
- Other info: Opportunities for training, development, and career growth await you!
- Why this job: Make a positive impact by providing excellent customer service every day.
- Qualifications: Strong communication skills and a friendly, professional approach are essential.
The predicted salary is between 25000 - 26000 € per year.
Job Type: Full‑time (Permanent) – 37.5hrs per week (Mon – Fri) – £12.71 per hour.
Location: Pirbright, United Kingdom.
Responsibilities
- Greet and welcome guests and clients with a warm, professional demeanor.
- Manage reception desk operations, including answering phones, responding to emails, and directing inquiries.
- Schedule and coordinate appointments, meetings, and reservations using scheduling software.
- Provide accurate information about services, facilities, and organisational offerings.
- Assist with check‑in and check‑out procedures, ensuring all necessary documentation is completed.
- Maintain a clean, organised, and welcoming front‑of‑house environment.
- Support team members with administrative tasks and general assistance as needed.
- Handle guest requests and concerns with professionalism and empathy.
- Perform data entry and maintain accurate records and databases.
- Ensure compliance with health, safety, and security protocols.
- Multitask effectively while maintaining attention to detail during busy periods.
Qualifications
- Excellent customer service skills with a friendly and professional approach.
- Strong verbal and written communication abilities.
- Proven organisational and time‑management skills.
- Ability to multitask and prioritise responsibilities effectively.
- Proficiency with computer systems and Microsoft Office applications.
- Experience with scheduling software or reservation systems (preferred).
- Previous experience in a front‑of‑house, reception, or customer‑service role (preferred).
- Attention to detail and accuracy in administrative tasks.
- Ability to work collaboratively within a team environment.
- Professional appearance and demeanour.
- Flexibility to adapt to changing priorities and work schedules.
Benefits
- 28 days holiday including bank holidays.
- Birthday off.
- 24 weeks enhanced maternity leave.
- Secondary carer leave.
- Wedding/commitment day leave.
- Free meal on shift.
- Bespoke training and development opportunities.
- Apprenticeship opportunities for all experience levels.
- Pension and life insurance.
- Discounts on high‑street shops, holidays.
Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate in Surrey employer: BaxterStorey
Join our team as a Front of House General Assistant in Pirbright, where we pride ourselves on fostering a supportive and inclusive work culture. Enjoy a range of benefits including 28 days of holiday, bespoke training opportunities, and a free meal on shift, all while working in a vibrant environment that values your growth and well-being. With a focus on professional development and employee satisfaction, we are committed to making your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate in Surrey
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and what they offer. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview stage, don’t just sit back and wait for questions. Prepare some thoughtful ones of your own! Ask about their customer service philosophy or how they handle busy periods. It shows you're engaged and ready to contribute.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your excellent customer service skills and how you can multitask effectively in a busy environment.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to use scheduling software like a pro!
We think you need these skills to ace Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate in Surrey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the role of a Front of House General Assistant.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or front-of-house roles. We love seeing how your past experiences align with what we’re looking for, so be specific about your skills and achievements!
Keep It Professional:While we want to see your personality, it’s also important to maintain a professional tone. Use clear language and check for any spelling or grammar mistakes before hitting send. A polished application shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BaxterStorey
✨Show Off Your Customer Service Skills
As a Front of House General Assistant, your ability to connect with guests is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your friendly and professional approach.
✨Know the Company Inside Out
Research the organisation thoroughly before your interview. Understand their services, facilities, and values. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Practice Multitasking Scenarios
Since the role requires effective multitasking, think of situations where you've had to juggle multiple tasks. Be ready to discuss how you prioritised responsibilities and maintained attention to detail, especially during busy periods.
✨Dress the Part
First impressions matter! Make sure you present yourself professionally. A smart appearance not only reflects your respect for the interview process but also aligns with the professional demeanour expected in a front-of-house role.
