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- Tasks: Supervise a team, ensuring exceptional customer service and smooth operations.
- Company: Join BaxterStorey, a leader in the hospitality industry, known for creating unforgettable experiences.
- Benefits: Enjoy 28 days holiday, free meals, training opportunities, and discounts on high street shops.
- Why this job: Be part of a supportive team that values growth, diversity, and work-life balance.
- Qualifications: Previous supervisory experience in hospitality and a passion for customer service are essential.
- Other info: We celebrate individuality and encourage applications from all backgrounds.
The predicted salary is between 35175 - 35175 £ per year.
Company DescriptionFull Time: 37.5 hours per week on a flexible shift pattern
Salary: £15.90 per hour
Location: London W1
Benefits:
28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 week\’s enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that\’s why we\’re looking for a Barista – Cafe Supervisor who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that\’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Barista – Cafe Supervisor who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!
Job DescriptionThe primary objective of this role is to provide effective leadership and ensure the delivery of exceptional customer service and high-quality products that meet or exceed our clients\’ stringent standards. We are seeking a full-time Team Leader for our Cafe at BaxterStorey, who will be accountable for the following critical responsibilities:
Implementing and rigorously enforcing BaxterStorey\’s strategic vision encompassing People, Product, Customers, Environment, and Profitability
Ensuring the consistent delivery of superior customer service through a professional, efficient, and meticulous approach
Providing authoritative and decisive leadership to the team, including task allocation, performance management, and continuous evaluation
Supporting the Manager in critical daily operational activities and assuming full managerial responsibilities in their absence
Coordinating effectively with Front of House (FOH) team to guarantee product excellence, optimal inventory management, and stringent stock control
Rigorously maintaining and enforcing the highest standards of food safety, occupational health and safety, and professional presentation
QualificationsSkills & Requirements
Experience and passion in hospitality, retail, or food service
Amazing teamwork skills and an ability to drive excellent communication
Flexibility to work on a rota based schedule
Strong customer service focus with a positive attitude and professional presentation
Experience in Front-of-house (FOH) operations , including food service and stock control
A positive can-do attitude and a desire to improve and win every day
Excellent organisational and problem-solving skills , especially during peak times
Ability to work collaboratively with both front and back-of-house teams
Ability to adapt to challenges and opportunities with a solution-oriented perspective.
Previous experience in a similar role, especially in the fast-service industry, is often a Plus.
Knowledge of Food Safety and sanitation practices.
Work accordingly to the BaxterStorey Core Values.
Additional InformationFor almost 20 years, for every client, in every location (whether that\’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team\’s careers. Better\’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
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Supervisor employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the specific customer service standards that BaxterStorey upholds. Understanding their approach to customer interactions will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully supervised a team in the past. Be ready to discuss how you motivated your team and handled challenges, as this will resonate well with the hiring managers.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and PowerPoint. Being able to confidently create and manage spreadsheets or presentations will be crucial for the administrative tasks involved in this role.
✨Tip Number 4
Research BaxterStorey's core values and think about how your personal values align with theirs. Being able to articulate this connection can set you apart and show that you're not just looking for any job, but are genuinely interested in being part of their team.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly in hospitality or customer service. Use specific examples that demonstrate your ability to lead a team and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the role. Mention how your skills align with BaxterStorey's values, such as being visionary and positively collaborative.
Showcase Your Communication Skills: In your application, emphasise your strong verbal and written communication abilities. Provide examples of how you've effectively communicated with team members and customers in previous roles.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving mindset by including examples of challenges you've faced in past roles and how you overcame them. This will show your potential employer that you can adapt to various situations.
How to prepare for a job interview at BaxterStorey
✨Showcase Your Customer Service Skills
As a Supervisor, your ability to provide exceptional customer service is crucial. Prepare examples of how you've handled challenging situations in the past and how you ensured customer satisfaction. Highlight your approach to using customers' names and engaging with them personally.
✨Demonstrate Leadership Qualities
Since you'll be supervising a team, it's important to convey your leadership style. Discuss your experience in training and supporting team members, and how you delegate tasks effectively. Be ready to share specific instances where your leadership made a positive impact.
✨Familiarise Yourself with the Company Values
BaxterStorey places a strong emphasis on their core values. Research these values and think about how they align with your own work ethic. During the interview, express how you embody these values in your previous roles, particularly in terms of creativity, positivity, and collaboration.
✨Prepare for Practical Scenarios
Expect to discuss practical scenarios related to the role, such as managing stock takes or handling supplier communications. Brush up on your knowledge of basic invoicing and Excel skills, as well as your ability to multitask effectively while maintaining high standards of service.
