Coffee Shop team leader in Sunderland

Responsible for overseeing the daily coffee shop operations, leading shifts, and training the team to maintain high standards of service and coffee quality.

• Responsibilities

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Opening and closing the coffee shop and overseeing full operations.
• Managing inventory and maintaining high health, safety and hygiene standards ('clean as you go').

• Team Leadership

• Provide leadership and guidance to the team, including training and performance management.
• Lead and inspire the team, and train new starters on espresso excellence and customer service standards.
• Assess employee performance, recognising potential, and meeting their training needs as appropriate.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.
• Holding regular team meetings to communicate targets, required standards, company, and client information.

• Sales

• Use initiative to maximise sales, ensuring you can provide customers with appropriate knowledge of food items sold throughout.
• Support to achieve financial targets agreed with the client within the budget and monitoring the work of the location team.

• Customer Service

• Act as a role model for providing fast, friendly service and resolving customer queries efficiently.

• Quality Control

• Ensure all beverages and food items meet company quality standards.
• Keep the coffee shop areas and service counters clean and fully stocked.
• Monitoring the stock in the ambient, chilled and hot service points to keep in line with BaxterStorey health & safety food guidelines.
• Meeting statutory and company requirements in Health & Safety, Food Safety, and environmental legislation and procedures.
• Monitor, seek and report any necessary dry goods and equipment orders required.
• Support to complete stock takes on a weekly basis.

• Compliance

• Ensure compliance with health and safety regulations, company policies, and local ordinances at all catering locations.
• Ensure that the location meets statutory and company requirements in Health & Safety, Food Safety and environmental legislation and procedures.
• Liaise and support with your team members and ensure best practices are adhered to; we work together as a team to lead by example, protecting the planet and supporting local communities.

• Qualifications

• Previous experience as a barista with leadership or supervisory experience.
• Excellent organisational skills.
• An analytical approach to problem solving.
• Good negotiating skills.
• Ability to work on own initiative.
• Excellent communicator at all levels.

• Benefits

• 28 days holiday including bank holidays.
• Birthday off.
• 3 volunteering days.
• 3 days grandparent leave.
• 24 week's enhanced maternity leave.
• Secondary carer leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities.
• Apprenticeship opportunities for all experience levels.
• Pension and life insurance.
• Discounts available on our Perkbox app; high street shops, holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims to be recognised for having the most inclusive culture in hospitality. Disability confident: We are a Disability Confident employer and will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job.