Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service transformation initiatives to enhance customer experiences and streamline processes.
- Company: BaxterStorey delivers top-notch food and service, focusing on innovation and client satisfaction.
- Benefits: Enjoy 30 days holiday, free meals, discounts, and a cycle to work scheme.
- Why this job: Join a dynamic team dedicated to hospitality excellence and make a real impact.
- Qualifications: Experience in service transformation, data analytics, and project management is essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Service Transformation Manager role at BaxterStorey
3 days ago Be among the first 25 applicants
Join to apply for the Service Transformation Manager role at BaxterStorey
- 30 Days holiday inclusive of bank holidays.
- Birthday additional holiday.
- 24 weeks of enhanced maternity leave.
- Secondary carer leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Pension and life insurance.
- Discounts available via Perk Box, from high street shops to holidays & cinemas.
- Access to employee assistance programme.
- Cycle to work scheme.
Company Description
Service Transformation Manager
London
Competitive Salary
- 30 Days holiday inclusive of bank holidays.
- Birthday additional holiday.
- 3 days volunteering days.
- 3 days grandparent leave.
- 24 weeks of enhanced maternity leave.
- Secondary carer leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available via Perk Box, from high street shops to holidays & cinemas.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Here at BaxterStorey we are currently on the lookout for a Service Transformation Manager, a pivotal role dedicated to enhancing efficiency, optimising processes, and delivering exceptional customer experiences.
As the Service Transformation Manager, you\’ll spearhead the evolution of our services to meet both customer demands and organisational objectives. From strategic planning to implementation, you\’ll drive impactful changes that streamline workflows, leverage cutting-edge technologies, and ultimately, elevate customer satisfaction.
BaxterStorey specialises in the highest quality food and service for everyone that we serve. We give our clients a tailor-made service, attention to detail, expertise and innovation, along with superb service from a team that cares about what they do. We aim to deliver every day and exceed on yesterday. We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence.
This is a fantastic opportunity for an inspirational and enthusiastic Service Transformation Manager to make a name for themselves within the food service industry.
Job Description
More about the role:
- Identify opportunities for optimisation and redesign workflows for enhanced productivity.
- Utilise data insights to drive decisions and continuously improve service delivery.
- Provide transparent updates on initiatives, highlighting successes and areas for improvement.
- Identify inefficiencies and opportunities for improvement within current service processes.
- Develop streamlined processes that enhance service delivery and meet evolving customer needs.
- Integrate new technologies to optimise service efficiency and reduce operational costs.
- Track KPIs and deliver regular reports to demonstrate progress and impact.
- Work cross-functionally with IT, marketing, and other departments to ensure alignment and support for transformation initiatives.
Qualifications
Who you are:
- Proven experience in leading service transformation or business change initiatives.
- Demonstrable track record of delivering process improvement projects in a complex organisation.
- Experience in using data analytics and performance metrics to inform decisions.
- Experience of implementing new technologies or digital solutions to drive efficiencies.
- Strong strategic thinking and planning capabilities.
- Excellent project management skills, with the ability to deliver on time and to budget.
- High-level communication and interpersonal skills, with the ability to influence and engage stakeholders.
- Strong analytical and problem-solving skills, using data to drive improvements.
- Skilled in process mapping, service design, and customer journey analysis.
- Results-driven with a focus on continuous improvement.
- Customer-focused mindset, always seeking to improve the end-user experience.
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
Wholeheartedly Positive
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development and Sales
-
Industries
Food and Beverage Services
Referrals increase your chances of interviewing at BaxterStorey by 2x
Get notified about new Transformation Manager jobs in London, England, United Kingdom .
London, England, United Kingdom 2 weeks ago
Project Manager, Access & Compromise Operations
London, England, United Kingdom 1 week ago
Manager, transformation and value creation
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 5 hours ago
London, England, United Kingdom 3 days ago
Isleworth, England, United Kingdom 1 hour ago
London Area, United Kingdom 6 minutes ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
Assistant Manager – Strategy & Performance Transformation (Industrial Manufacturing & Defence)
Digital Transformation Testing and Training Operational Team Manager
Dartford, England, United Kingdom 1 week ago
London, England, United Kingdom 9 hours ago
Change and Transformation Graduate Programme
London, England, United Kingdom 3 months ago
City Of London, England, United Kingdom 4 days ago
London, England, United Kingdom 5 days ago
Associate Director – Strategy & Performance Transformation – Customer Strategy & Transformation
London, England, United Kingdom 1 month ago
Markets Product & Change Manager, Vice President
London, England, United Kingdom 1 week ago
London, England, United Kingdom 9 hours ago
London Area, United Kingdom 47 minutes ago
Project Manager – Topps International / Fanatics Collectibles
London, England, United Kingdom 2 days ago
Greater London, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Service Transformation Manager employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transformation Manager
✨Tip Number 1
Familiarise yourself with the latest trends in service transformation and process optimisation. Being well-versed in current methodologies will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the food service industry, especially those who have experience in transformation roles. Attend relevant events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented process improvements in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical and problem-solving skills.
✨Tip Number 4
Research BaxterStorey’s values and recent initiatives. Tailoring your conversation to align with their mission and demonstrating how your vision for service transformation fits within their framework can set you apart from other candidates.
We think you need these skills to ace Service Transformation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service transformation and process improvement. Use specific examples that demonstrate your ability to lead change initiatives and improve customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with BaxterStorey's values and mission, particularly your commitment to continuous improvement and customer satisfaction.
Highlight Relevant Skills: Emphasise your analytical and problem-solving skills, as well as your experience with data analytics and performance metrics. Mention any specific technologies or methodologies you have used to drive efficiencies in previous roles.
Showcase Your Leadership Experience: Provide examples of how you've successfully led teams or projects in the past. Highlight your project management skills and your ability to engage and influence stakeholders across different departments.
How to prepare for a job interview at BaxterStorey
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Service Transformation Manager. Familiarise yourself with the key tasks such as optimising processes and enhancing customer experiences, so you can discuss how your skills align with these requirements.
✨Showcase Your Experience
Prepare to share specific examples from your past roles where you've successfully led service transformation initiatives. Highlight your experience with data analytics and process improvement projects, as these are crucial for the role at BaxterStorey.
✨Demonstrate Strategic Thinking
Be ready to discuss your strategic approach to problem-solving. BaxterStorey values candidates who can think critically about service delivery and suggest innovative solutions, so prepare to outline your thought process in tackling challenges.
✨Engage with Company Values
Familiarise yourself with BaxterStorey's values, such as being visionary and creatively collaborative. During the interview, express how your personal values align with theirs and provide examples of how you've embodied these principles in your previous work.