At a Glance
- Tasks: Lead and inspire a hospitality team while managing coffee service, retail, and events.
- Company: Dynamic media agency with a vibrant and collaborative culture.
- Benefits: Up to £34k salary, 28 days holiday, free meals, and discounts on various services.
- Other info: Opportunity to curate exciting events and engage with a creative team.
- Why this job: Join a fun environment where you can make an impact and develop your leadership skills.
- Qualifications: Experience in hospitality, passion for customer service, and strong organisational skills.
The predicted salary is between 33000 - 34000 £ per year.
Compensation: GBP 33,000 - GBP 34,000 - yearly
Company Description:
- Salary: Up to £34k
- 28 Days holiday inclusive of bank holidays
- Birthday additional holiday
- 24 week’s enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Pension and life insurance
- Discounts available from Perkbox app, from high street shops to holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Job Description:
- Lead, coach, and inspire a small, close-knit hospitality team within a dynamic media agency environment.
- Recruit, train, and support team members across coffee service, retail, and events.
- Set clear expectations while fostering a fun, collaborative culture where people feel motivated to deliver their best.
Experience & Quality:
- Take ownership of the day-to-day experience, ensuring consistently high standards across coffee, retail, and in-house hospitality.
- Keep a sharp eye on quality, presentation, and service style—balancing professionalism with a relaxed, agency-appropriate vibe.
- Proactively address any issues to maintain a seamless and enjoyable experience for clients and colleagues.
Operations & Logistics:
- Oversee weekday operations (Monday–Friday), managing the smooth running of the coffee bar, retail offer, and meeting/event hospitality.
- Coordinate ordering, stock control, and setup, ensuring everything is in place to deliver efficiently.
- Take responsibility for planning and executing internal events, adapting quickly in a fast-paced environment.
Thursday Bar & Events Lead:
- Own and develop the weekly Thursday bar night—bringing creativity, energy, and a strong point of view on drinks and atmosphere.
- Curate engaging, high-quality beverage offerings and themed experiences that can compete with the best of Soho’s hospitality scene.
- Lead from the front during events, driving both service standards and overall vibe to create a standout social moment each week.
Client Experience & Engagement:
- Build strong relationships with internal teams and guests, delivering a personable and engaging service style.
- Confidently handle requests, including bespoke event needs and dietary requirements.
- Stay curious—gather feedback, spot trends, and continuously evolve the offer to keep it fresh, relevant, and exciting.
Qualifications:
- Previous experience within the hospitality industry, specifically in events and bar environments but also with a keen interest in retail and speciality coffee.
- Have a contagious passion for food, beverage and customer service.
- You draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation skills.
- Excellent organisational abilities; high attention to detail.
- Concise and effective verbal and written communication.
- Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
Service Supervisor employer: BaxterStorey
Join a vibrant media agency that values its employees and fosters a collaborative work culture. As a Service Supervisor, you'll enjoy competitive compensation, generous holiday allowances, and unique benefits like enhanced maternity leave and a cycle to work scheme. With opportunities for personal growth and a focus on creativity in hospitality, this role offers a rewarding environment where you can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Service Supervisor role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on social media and engage with their posts. This not only shows your enthusiasm but can also help you stand out when they see your name pop up regularly.
✨Tip Number 3
Prepare for interviews by practising common questions related to hospitality and team management. Think about your past experiences and how they align with the role of a Service Supervisor—be ready to share specific examples!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your passion for the role right from the start.
We think you need these skills to ace Service Supervisor
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see that contagious passion for food, beverage, and customer service that makes you tick!
Tailor Your CV:Make sure your CV highlights relevant experience in events and bar environments. We’re looking for someone who can lead and inspire a team, so showcase any supervisory roles you've had.
Be Personable:In your cover letter, focus on how you build relationships with clients and colleagues. We value a personable and engaging service style, so let us know how you connect with others!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, dive deep into the company’s culture and values. Understand their approach to hospitality and how they engage with clients. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Service Supervisor, you'll be leading a team. Be ready to share specific examples of how you've successfully coached or inspired others in previous roles. Highlight your ability to create a fun and collaborative environment while maintaining high standards.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Prepare to discuss how you would handle specific situations, like managing a busy coffee bar or addressing client feedback. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Bring Your Creativity
Since the role involves curating engaging experiences, think about how you can bring creativity to the table. Share ideas for themed events or unique beverage offerings that could elevate the Thursday bar night. This will demonstrate your passion and innovative thinking.
