At a Glance
- Tasks: Lead and inspire your team to deliver exceptional service in a vibrant retail environment.
- Company: BaxterStorey, a leader in hospitality with a focus on diversity and inclusion.
- Benefits: Competitive salary, career development, and a supportive team culture.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join us to set the standard in hospitality and create memorable customer experiences.
- Qualifications: Experience in hospitality or contract catering and a passion for service excellence.
The predicted salary is between 30000 - 40000 £ per year.
BaxterStorey in the City of London is looking for a passionate Head of Retail. In this role, you will lead and inspire your team while ensuring exceptional service standards. You will develop a strong culture within your team, focusing on delivering great customer experiences and achieving business goals.
The successful candidate will have experience in hospitality or contract catering and be committed to diversity and inclusion. Join us and help set the standard in the hospitality industry.
Retail Leadership: Hospitality & Service Excellence employer: BaxterStorey
BaxterStorey is an exceptional employer located in the vibrant City of London, offering a dynamic work environment that prioritises service excellence and team collaboration. With a strong commitment to diversity and inclusion, we provide our employees with ample opportunities for professional growth and development, ensuring that every team member can thrive in their career. Join us to be part of a forward-thinking company that values your contributions and fosters a culture of innovation and outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Leadership: Hospitality & Service Excellence
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BaxterStorey. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BaxterStorey
Don't be shy about reaching out to BaxterStorey directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Retail Leadership: Hospitality & Service Excellence
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BaxterStorey and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BaxterStorey
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
